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- it_services https://www.mcgill.ca/it
Minerva and INB are currently available once again. The issue has been resolved and we regret the inconvenience.
Some staff members have reported receiving error messages when attempting to open messages and calendar items in both Outlook and Outlook Web Access/App. IT Services staff are looking into the issue to resolve it as quickly as possible. Please check the IT Services website for status updates. We apologize for the inconvenience to those who are affected.
Yesterday afternoon we discovered that some Departmental Xerox printers, which required “Xerox Accounting”, had the “accounting” setting disabled on the print server; print jobs sent to these printers were deleted without being processed. If you are experiencing problems printing to a Xerox printer, please notify the ICS Service Desk (support [dot] ist [at] mcgill [dot] ca, 514-398-3398).
A fraudulent website impersonating McGill's Minerva administrative systems is harvesting usernames and passwords. Please do not use Google to access Minerva. Always visit Minerva through myMcGill or by going to www.mcgill.ca/minerva.
Please note that the ICS Service Desk Walk-In Support office, located at 688 Sherbrooke, room 285, will be closed for renovations on Monday, July 4. However, you will be able to reach Service Desk consultants by telephone (514-398-3398) or email (support [dot] ist [at] mcgill [dot] ca).
IT Services has experienced problems releasing the quarantined attachments to affected staff members and has stopped the process. If you are missing attachments from received or sent emails, you will receive a targeted email with instructions.
IT Services will begin releasing recovered email attachments to affected email users.
Jun6, 4 pm: IT Services continues to work to release and deliver any file attachments quarantined over the weekend between 2 am Saturday and 11:45 am Sunday, due to problems on a staff email server.
We are currently determining the most efficient way to release these messages with the least inconvenience to any email users affected by this problem. Thank you for your patience while we work on your behalf.
Note the following problem affecting staff email: Starting at around 2:00 am Saturday, June 4, email messages containing attachments were incorrectly quarantined by the Exchange email security system. This Exchange server is used by about 50% of staff members and is not used by students or alumni. Read the full announcement for details.
Email delivery is now back to normal.
We are currently experiencing delays in the delivery of email from McGill to external addresses. Some emails may be delayed anywhere from 5 minutes to 4 hours - in a few cases, even longer. Please check back here for updates on the situation. We apologize for any inconvenience you may experience.
Warning: Phishing email entitled "Helpdesk Report! MCGILL is upgrading the email servers to Microsoft Exchange 2011 (from Exchange 2003/2007)"
Be aware of fraudulent email entitled "Helpdesk Report! MCGILL is upgrading the email servers to Microsoft Exchange 2011 (from Exchange 2003/2007)" that are circulating at McGill. The email asks you to click a link and fill in information to "activate" a mailbox move and increase your storage space. Read the full announcement for details.
On June 8, McGill University will participate in World IPv6 Day, a 24-hour test of the next generation of Internet addresses. The Internet's growth has created a need for more addresses than IPv4 is capable of. The World IPv6 Day aims to encourage organizations to enable the use of IPv6 by their systems to ensure a successful transition as IPv4 addresses run out.
The ApplicationXtender system (including AX client, AX Web Access and Minerva Finance Imaging) maintenance upgrade that was scheduled for Friday, May 20 at 6:00 pm until Saturday May 21 at 10:00 am, has been cancelled.