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- it_services https://www.mcgill.ca/it
Some users are experiencing problems logging into the Athletics On-Line Services to register for activities.
Due to a problem with the registration system, students who had registration holds that are now ended cannot use the Class Schedule form to register for these courses. Instead, please use the Quick Add or Drop Course Sections form in Minerva until the situation is resolved.
Status Update: Jan. 6, 2011, Students can now see the full list of courses for which they are registered, on the myCourses home page.
Due to high volume of usage at the beginning of term, the myMcGill portal has been experiencing intermittent problems. To remedy this situation we have established a cap on the number of simultaneous connections permitted. If you try to log in when this cap is exceeded, you will be directed to the following web page: http://www.mcgill.ca/it/it-mcgill/when-mymcgill-unavailable
Some students are not seeing the full list of courses for which they are registered on the myCourses home page. System administrators are working to rectify this issue and expect it to be resolved by tomorrow morning (January 6, 2011). A status update will be posted in myCourses and on the IT Services page Announcements to alert you when the course synchronization is complete.
There is currently a problem with the myMcGill portal. Please see the full announcement for details and status update. While the portal is unavailable, you can access IT Services using their direct links from the following web page: http://www.mcgill.ca/it/it-mcgill/when-mymcgill-unavailable
Due to a large volume of email sent to students via a McGill listserv, there was a delay in the delivery of messages originating from external senders this afternoon, between approximately 2:30 pm and 4:30 pm. The backlog is now cleared and email delivery should be back to normal.
New to McGill? Learn about McGill's IT Services and attend an iCare workshop to set up your computer to access McGill's wireless network and other IT resources.
The problem with Minerva Reports was resolved around 2:45 pm.
There is currently a problem with Minerva Reports. Technical teams are working to resolve the issue as quickly as possible. We apologize for the inconvenience.
There was a problem with Banner, Minerva, and the myMcGill portal this morning. These services were unavailable from around 9:10 am to 9:18 am. They are functioning normally once again.
Starting Tuesday, December 21, several new features will be added to Web Management System (WMS) websites, including: a streamlined administrative interface, advanced layout options available through a drop-down selection, custom path feature to specify a custom path for a page, similar to the Page Title, recursive path generation to reflect the menu hierarchy even when a parent page is moved.
Delivery of some incoming emails from external (non-McGill) sources, sent Friday Dec. 17, between 1 pm and 1:40 pm, may be delayed for up to 24 hours.
The ICS Service Desk will be closed for the holiday break, from 6:30 pm Wednesday, December 22 to 8:00 am Monday, January 3. Prepare now by ensuring you can access all the IT systems you will need -- email, myCourses, Minerva, Libraries, etc.
Problems with Banner, Minerva, the Data Warehouse and the myMcGill portal have been resolved and these services are once again available.