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Antivirus Software Update: Trend Micro Internet Security 2015

Trend Micro Internet Security 2015 is now available for Windows and Mac, for home use. This antivirus software is provided by McGill, free for full-time students, faculty and staff to install on their personal computers. Find information and instructions at: http://kb.mcgill.ca/it/antivirus  

Published: 28 Oct 2014

Phishing Scam from "RBC Express"; Subject: Important Notice for all RBC Express Online Users

A phishing attempt is circulating purporting to come from RBC Express (Royal Bank of Canada), with the Subject: "Important Notice for all RBC Express Online Users". It seems to be targeted to McGill staff and asks recipients to sign in using their RBC login credentials. 

Please delete this email immediately! It is a phishing scam.

If you have received the message and attempted to log in, please contact Peter Guertin, in McGill Financial Services, ASAP so that he can freeze the account and take the appropriate action.

Published: 27 Oct 2014

Do not click on a notification to "Run Advertised Programs"

A notification was accidentally sent out to a number of computers on campus. This notification gives users the option to install the Windows 7 Enterprise 64bit operating system by clicking on Run. It could either appear as a popup, or a notification in the System Tray on the lower right-hand corner of your computer screen.

If you did recieve this notification, press Close. If you accidentally hit Run, please contact the IT Service Desk immediately.

Published: 14 Oct 2014

Warning: CryptoLocker Virus is back again - don't open attachments

There is currently a virus infecting computers via email attachments.  In the latest fraud reported at McGill, the subject of the email is You have received a voice mail, and the attachment contains the virus.

If you receive any emails containing .ZIP file attachments, DO NOT open them.

Published: 14 Oct 2014

Phishing Scam from "RBC Express", Subject: User Roles Waiting for Approval

A phishing attempt is circulating purporting to come from RBC Express (Royal Bank of Canada), with the Subject: "User Roles Waiting For Approval". It seems to be targeted to McGill staff and asks recipients to sign in using their RBC login credentials. 

Please delete this email immediately!

Published: 8 Oct 2014

Bash security vulnerability

Yesterday, a new security vulnerability, affecting Bash, was announced. The Bash shell, commonly accessed through Command Prompt or the Terminal application, is a part of many Linux, Unix, and Mac systems. Since it has been around for more than two decades, older devices are also vulnerable. If used maliciously, Bash allows an attacker to take over an operating system, access confidential information, make changes, etc.. 

McGill’s IT Services is devoting their full attention to addressing any potential threat this may cause to centrally-managed IT systems.

Published: 25 Sep 2014

IT Security Alert: Phishing Scam - "Library Account Access"

A phishing attempt is circulating with the subject line: "Library Account Access". It contains a link that appears to go to the McGill WebVPN, but it goes to a completely different URL. A sample of the email is shown below.

Please delete this email immediately!

Published: 17 Sep 2014

Faculty and Staff: McGill will double your password if you don’t do it first

If you haven’t yet changed your McGill Password, it’s time to get to it.

In October, all faculty and staff members who did not change their password when prompted to earlier this year will have their McGill Password doubled.

Published: 11 Sep 2014

IT will go phishing to improve awareness about scams

Each year, the McGill community is targeted by hundreds of phishing emails, many of which can be hard to recognize and identify.

Published: 11 Sep 2014

Resolved: Login issues with Banner (INB)

2:50 pm update: Users should no longer experience problems logging in to Banner. 

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Some users cannot log in to Banner (INB). When attempting to do so, they get the following error message: "The application failed to run. There was an error while executing the application.".

IT Services is investigating; we apologize for the inconvenience.

Published: 11 Sep 2014

IT Security Alert: Phishing Scam - "ITS Helpdesk Admin Notification#"

A phishing attempt is circulating with the subject line: "ITS Helpdesk Admin Notification#". It contains a link that you should not click on. A sample of the email is shown below.

Please delete this email immediately! It does NOT come from a McGill source.

It is a fraudulent attempt to gain access to your personal information. McGill never solicits any such information by email. If you have already clicked on the link in this email and submitted your personal information, you need to change your McGill Password as soon as possible.

Published: 10 Sep 2014

Centerstage issue - unable to access spaces

Update - Sept. 10, 10:48 am:
The issue reported below is intermittent.  If you don't see your Centerstage spaces, please try logging out and back in.

Original announcement - Sept. 9, 2014:
Some users are unable to access their spaces in the Centerstage Content Management System after signing in.   IT Services is working to resolve the issue.  Thank you for your patience.

Published: 8 Sep 2014

Students: did you change your McGill Password after Heartbleed?

If you didn't change your McGill Password after the Heartbleed vulnerability was announced earlier this year, we strongly encourage you to do so. Take advantage of the increased password length and create a more secure McGill Password without delay!

Instead of being restricted to EXACTLY 8 characters in length, you can now create a password that is 8 to 18 characters in length.

Published: 5 Sep 2014

Internet Explorer prompts to install Java updates

Starting on September 9, 2014 Internet Explorer will begin prompting users to install the most recent version of Java when they attempt to access sites that use the Java plugin. This type of prompt is already present in Chrome and Firefox.

Published: 2 Sep 2014

TrueCrypt users: migrate your data

The development of TrueCrypt ended in May after Microsoft terminated support of Windows XP. If you currently use TrueCrypt, you should migrate any data encrypted by TrueCrypt to encrypted disks or virtual disk images supported on your platform. Please note that IT Services can only support TrueCrypt and other encryption tools on a best-efforts basis.

Published: 28 Aug 2014