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COMPLETED: uPrint is available following the upgrade

December 15, 2017: The uPrint service is once again available.

ORIGINAL MESSAGE: December 14, 2017:

The uPrint service will be unavailable due to an upgrade on Thursday, December 14 at 5 pm until Friday, December 15 at approximately 6 am.

Published: 15 Dec 2017

Trend Micro 2018 renewal key now available, and information about new antivirus solution at McGill





Network and Information Security Upgrade: New antivirus solution at McGill

The following announcement was sent to all McGill Staff and Students on December 12, 2017.

To all community members:

Published: 13 Dec 2017

McGill websites not loading using http://

McGill websites are currently not loading for some users when using If you use https:// the pages should load. The web team is aware of the issue and is taking measures to resolve it as quickly as possible. Thank you for your patience.

Published: 4 Dec 2017

Recruitment to Retirement Program picks up speed

Over the past few months, you may have heard some buzz about the Recruitment to Retirement Program, aka "R2R". This new program will replace the current Banner Human Resources Information System (HRIS) and the Payroll One-Time Payment System (POPS), and will effectively replace much of the functionality employees currently access through Minerva. It's a very wide-reaching program, which will affect every McGill employee when it is deployed.

Published: 21 Nov 2017

RESOLVED: Telephone outage in some McGill buildings

The telephone issue was resolved at around 1:30 pm.

ORIGINAL MESSAGE: Posted at 9:45 am

There are currently telephone problems in some buildings in the downtown campus.

We thank you for your patience while we investigate the problem.

Published: 17 Nov 2017

Outbound server to be decommissioned November 30, 2017

In order to increase the security of McGill’s network, the smtp email server,  will be blocked starting on November 30, 2017.

If you have set up an email application using IMAP or POP protocols to access your McGill email, or if you are accessing your McGill email through a web-based email service, such as Gmail, Yahoo, or Hotmail, please ensure the outbound mail server is set to to avoid any problems sending email.

Published: 14 Nov 2017

RESOLVED: Wired & Wireless connectivity issues with several access points

The issue was resolved at 9:00 am.

Original message posted November 8, 2017, 8:45 am.

Several access points on campus are down and as a result there is no wired or wireless connectivity in these areas.

IT Services is working to resolve the issue. We apologize for the inconvenience.

Published: 8 Nov 2017

Reminder! WMS Pro Tips

Are you a McGill Web Management System Site Administrator, Manager, or Editor?

Don’t forget to join us for the Web Service Group’s special presentation WMS Pro Tips: Sharing experiences and tool knowledge in the WMS. You won’t want to miss the highly-requested segment featuring webforms!

Published: 1 Nov 2017

KRACK Attack: Serious flaw in WiFi Protected Access II (WPA2) has been discovered

A vulnerability with WiFi protected access II (WPA2) has been identified. The form of attack has been labeled KRACK (Key Reinstallation AttaCKs). What does this mean?

WPA2 is a protocol that secures all modern protected Wi-Fi networks....

Published: 17 Oct 2017

October is Cyber Security Awareness Month!

Cyber Security is everyone’s business! As such, McGill’s IT Services is offering a number of activities over the coming weeks as an opportunity to help raise awareness about cyber security and the importance of protecting the confidentiality, integrity and availability of personal data, as well McGill’s information and information assets....

Published: 16 Oct 2017

McGill's Office 365 Exchange Email moves from U.S. - based data centers to Canadian soil

Last year McGill accepted an offer from Microsoft to move our existing Office 365 content from their U.S. data centers to their newly enabled Canadian data centers. Although using Microsoft's cloud-based data centers in the U.S....

Published: 3 Oct 2017

COMPLETED: Trend Micro OfficeScan upgrade October 4, 10, 11

IT Services has successfully installed new critical patches for Trend Micro OfficeScan on all campus computers and laptops.


IT Services will be installing two new critical patches on McGill’s Antivirus server, Trend Micro OfficeScan, on all campus computers and laptops. Home computers are not affected.

The upgrade will be staggered and performed at 6:30 pm until 7:00 pm on one of the following days:

Published: 2 Oct 2017

End of support for Office 2007 - no access to email on Office 365 after October 31, 2017

Microsoft has announced it is ending support for Office 2007 as of October 10, 2017. This means there will be no support for technical issues or bug fixes and no security updates for vulnerabilities.

In addition, as of October 31, 2017 Outlook 2007 will be unable to connect to Office 365 mailboxes.

Published: 27 Sep 2017

RESOLVED: myFuture is now available

myFuture is once again available.

Original message posted September 25, 2017 at 13:41 pm

myFuture unavailable

myFuture, the online career and internship management system, is currently experiencing login issues on all four sites. We apologize for any inconvenience this may cause.

Published: 25 Sep 2017

Apple Mail app in iOS 11 incompatible with Email on Office 365

If you have upgraded your iPhone or iPad to iOS 11 you may encounter issues accessing your McGill email. That's because the Mail app on newly released iOS 11 is currently not compatible with (email on Office 365).  If you are still using iOS 9 or iOS 10, you are not affected.

Published: 19 Sep 2017