Quick Links

More from News & Announcements

classified as:
  • it_services https://www.mcgill.ca/it
  • it_services https://www.mcgill.ca/library
subscribe

Problems sending email from OWA for some faculty & staff

Some faculty and staff members have reported problems replying to email from Outlook Web App.  We are currently working to resolve the problem.  Thank you for your patience.

Published: 6 Jul 2015

Workaround available for accessing Library resources

Workaround - July 2, 2015:
If you are attempting to access one of the affected Library eResources and are unable to sign in, try accessing it via:

Published: 29 Jun 2015

New sign-in page for Office 365 portal

As of Tuesday, June 23, 2015 at approximately noon, when you sign into McGill's OneDrive for Business or other Office 365 applications (via https://portal.office.com or https://outlook.com/mcgill.ca) you will notice a new sign-in page, instead of the small pop-up authentication window.

This change is being done now in anticipation of migrating the first batch of student and alumni email mailboxes to the Office 365 platform next week.

Hope you enjoy the new look & feel!

Published: 22 Jun 2015

NEW: IT Asset Management Regulation

McGill's Procurement Services, in conjunction with IT Services and Facilities Management and Ancillary Services, has introduced a new IT Asset Management Regulation, which aims to direct the University toward the sound management, longevity and optimization of IT Assets.  The regulation, now in effect, covers activities from the initial procurement of IT equipment, to usage and reuse criteria, through end of life management.

Published: 16 Jun 2015

Windows - unable to log on due to update

Due to a Windows update last night, some users may not be able to log on. They are stuck on 'Step 3 of 3'. To reach the log on screen, press CTRL + ALT + DEL.

Published: 12 Jun 2015

NEW: Fax via XMedius - for faculty & staff

Say goodbye to the fax machine and go green!

XMedius allows you to send faxes, both within and outside McGill, with a choice of convenient methods.

Published: 1 Jun 2015

Phishing scam: "Subject: Dear mcgill.ca Email User"

A phishing attempt is circulating with the subject line "Subject: Dear mcgill.ca Email User". The message says that we are updating our email database due to upcoming firewall upgrade and that you need to revalidate your email account to avoid it being deleted. A sample of the email is shown below.

Please DO NOT click on the link. Delete this email immediately! It does NOT come from a McGill source.

It is a fraudulent attempt to gain access to your personal information. McGill never solicits any such information by email.

Published: 1 Jun 2015

Phishing scam: "Subject: Your Account will be Temporary Suspended"

A phishing attempt is circulating with the subject line "Subject: Your Account will be Temporary Suspended". The message says that your mailbox is running out of data storage and will be suspended, and asks you to log on to a fraudulent website to upgrade / add more data space. A sample of the email is shown below.

Published: 20 May 2015

Resolved - Login issues with Banner (INB)

Update - 11:55am

The issue has been resolved. If you experienced the issue, you will need to close and then reopen your browser.

----------------------------------------

Some users cannot log in to Banner (INB). When attempting to do so, they get an "Ora-12154 TNS Error" error message that asks them to close down their Java Client and try again.

If you experience the issue, please close your Banner window and browser, wait a minute or two, then try again. 

IT Services is investigating; we apologize for the inconvenience.

Published: 14 May 2015

Skype for Business client is now available for Windows Lync users

On May 13, IT Services released the new Skype for Business client to supported McGill faculty & staff users that have Office 2013 Service Pack 1 (SP1) installed on their computers. It includes:

Published: 13 May 2015

Price increase for uPrint campus printing

As of June 1, 2015 the price of printing impressions using the uPrint service will be increased to the following:

 

Monochrome impressions (prints and copies):

Letter and Legal sizes: from $0.063 per impression to $0.065 per impression
Tabloid (11 x 17): from $0.126/ per impression to $0.13 per impression

Colour impressions (

Published: 13 May 2015

Phishing scam: "Subject: RE: Faculty/Staff/ Student"

A phishing attempt is circulating with the subject line "RE: Faculty/Staff/ Student". The message says that your mail settings are out of date and asks you to log on to a fraudulent website to update your mailbox. A sample of the email is shown below.

Published: 12 May 2015

We've looked at clouds from both sides now

No one can deny that cloud services offer the most affordable solution for file storage. Never before has our consumption of video and audio been higher and we seem to have an insatiable need for more space. The packrats among us are no doubt thrilled about the virtually limitless and often free space provided by the cloud -- it's like having a spare room in a magic dimension that lets you keep a much as you like without seeing the mess.

Published: 27 Apr 2015

Email delivery delays to Videotron and other email service providers

Periodically, there is a delay in delivering mail from McGill to Videotron, Gmail, Hotmail, Yahoo, and Sympatico email addresses. This mainly occurs when sending a large number of emails (several hundred and up) at once as part of a McGill mailing list (such as a LISTSERV).

IT Services is investigating the issue. Further updates will be posted here.

Published: 23 Apr 2015

Student email moving to Office 365 online

McGill IT Services will soon begin moving all McGill Exchange mailboxes to the Microsoft Office 365 cloud service, which provides 50 GB of email storage space online.

The migration of student and alumni mailboxes will be completed over a period of approximately seven months, starting with the first batch of students in June. Faculty and staff mailboxes will be migrated once the student and alumni migrations are complete. If you are eager to have your student mailbox moved over, see the note below on early migration.

Published: 22 Apr 2015