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We've looked at clouds from both sides now

No one can deny that cloud services offer the most affordable solution for file storage. Never before has our consumption of video and audio been higher and we seem to have an insatiable need for more space. The packrats among us are no doubt thrilled about the virtually limitless and often free space provided by the cloud -- it's like having a spare room in a magic dimension that lets you keep a much as you like without seeing the mess.

Published: 27 Apr 2015

Email delivery delays to Videotron and other email service providers

Periodically, there is a delay in delivering mail from McGill to Videotron, Gmail, Hotmail, Yahoo, and Sympatico email addresses. This mainly occurs when sending a large number of emails (several hundred and up) at once as part of a McGill mailing list (such as a LISTSERV).

IT Services is investigating the issue. Further updates will be posted here.

Published: 23 Apr 2015

Student email moving to Office 365 online

McGill IT Services will soon begin moving all McGill Exchange mailboxes to the Microsoft Office 365 cloud service, which provides 50 GB of email storage space online.

The migration of student and alumni mailboxes will be completed over a period of approximately seven months, starting with the first batch of students in June. Faculty and staff mailboxes will be migrated once the student and alumni migrations are complete. If you are eager to have your student mailbox moved over, see the note below on early migration.

Published: 22 Apr 2015

Skype for Business client: coming soon for Windows Lync users

Recently, Microsoft released Skype for Business to replace Lync. This new version of Skype is a hybrid of the Lync client that you use here at McGill, and the Skype client you may use at home. IT Services will be deploying the new client to supported McGill faculty & staff users starting on May 13. It will include:

Published: 21 Apr 2015

New web form for requesting changes to the Staff Directory

The Staff Directory (www.mcgill.ca/directory/staff) is a service provided to the McGill community and managed by IT Services. In the past, Telephone Coordinators were solely responsible for submitting revisions to the listing.

Published: 8 Apr 2015

Staff can now create up to 20 Guest Wireless Access accounts at a time

McGill staff members can now create up to 20 Guest accounts at a time by using the self-service Guest Network Account Creation form.

These accounts provide up to 30 days of wireless and/or McGill Network access (if the guest needs access to resources on the McGill network, departmental shares, etc.).

Published: 31 Mar 2015

NEW: OneDrive cloud file storage for Faculty and Staff

As of March 30, 2015, all faculty and staff have access to Microsoft OneDrive for Business, providing 1 Terabyte of FREE file space on which to store both non-work related files and some* work-related files.

Published: 30 Mar 2015

MATLAB coming April 1st for all McGill students

As of April 1st, the latest version of MATLAB® will be available for students to download for free via the McGill Software site (www.mcgill.ca/software).

MATLAB is a high-level language and interactive environment that enables you to perform computationally intensive tasks faster than with traditional programming languages.

Published: 27 Mar 2015

McGill’s phishing expedition

Educating computer users on the consequences of phishing is a challenge, especially since cybercriminals develop more sophisticated-looking emails and schemes every day. We’re all incredibly busy and bombarded with emails; even the most tech-savvy among us have fallen into their trap.Last week, IT Services phished all faculty and staff members of the McGill community. Yesterday, March 11, they did it again. Some people ask why is this necessary?

Read the full McGill Reporter article →

Published: 12 Mar 2015

Web VPN service no longer available to access Library e-resources as of March 16, 2015

As of March 16, 2015, the Web VPN service will only be available to access archived online courses in WebCT (Fall 2010 to Winter 2012).

Current students, faculty and staff can access Library e-resources via wireless network when on campus, and directly from the web browser via EZProxy or via McGill's VPN when off-campus.

Alumni, who cannot use the McGill VPN, are now able to access a subset of Library e-resources directly from your web browser by signing in wit

Published: 12 Mar 2015

McGill Password Security Questions (PSS) was decommissioned on February 23

As part of an ongoing effort to streamline services, the McGill Password Security Questions (PSS) tool was decommissioned on Monday, February 23. While this tool was initially launched with the goal of providing additional security questions and password reset functionality to our end-users, it essentially duplicated options that were already available in Minerva and caused user confusion.

Published: 5 Mar 2015

It's time for a phishing expedition

Periodically, IT Services will send out mock phishing emails to the McGill community as part of a proactive approach to increase awareness of the dangers of phishing. Users who click on a link in one of these emails will be redirected to a page informing them that they have participated in a phishing awareness exercise, and will be encouraged to learn how to identify and avoid falling victim to these types of scams.

Don’t want to wait and risk taking the bait? Sign up now for IT Services’ online Security Awareness training, or read more about spotting phishing scams:

Published: 17 Feb 2015

Resolution: Windows update causes problems with Cisco AnyConnect VPN client

The Cisco AnyConnect client software, which is used to connect to McGill's VPN, does not work after the Windows update for IE11 is installed. The error message displayed is:
"Failed to initialize connection subsystem".

To resolve this issue, run Windows Update. Windows Update is included in your Control Panel. To check for updates:

Published: 16 Feb 2015

Mathematica software now Free for Students

Mathematica, from Wolfram Research, is a powerful computational software used for mathematical modeling and data visualization.  McGill IT Services has been providing Mathematica to Faculty & Staff, and in computer labs across the University for the past few years.  Now it is also available to students via the McGill Software site (www.mcgill.ca/software).

Published: 9 Feb 2015

Access to McGill Library e-resources to cease for all ineligible accounts as of February 16, 2015

As of Monday, February 16, 2015, access to McGill Library e-resources from off campus will end for all ineligible McGill affiliates. The Library's license agreements for electronic resources generally only cover off-campus access for current McGill students, faculty and staff.

In July 2013, in an effort to comply with licensing agreements for electronic content, the McGill Library began a process of analyzing McGill user and affiliated accounts to ensure that only eligible users were able to access the Library’s e-resources. This work has now been completed.

Published: 5 Feb 2015