UPDATE: Email problem resolved - see how to retrieve/resend undelivered email


This morning's problems with Outlook Web Access users and some student Outlook client users have now been resolved. Affected users should have received any emails sent to them during that time. If you sent emails to others during that period, you may have to resend them.

Depending on the way your Outlook client is configured you will see undelivered messages in either the Sync Issues, Outbox, or Drafts folders.

Retrieve messages from the Sync Issues folder:

Follow the steps below to retrieve any undelivered messages sent to you during the outage.

  1. Open Microsoft Outlook or Outlook Web Access (OWA).
  2. On the bottom left of the Navigation pane, click on Folder List to show all mail folders.
    HINT: Depending on your configuration, this may show as a small file folder icon only.
  3. Expand the Sync Issues folder and click on Local Failures to view messages.
  4. You will need to resend these messages.

Retrieve messages from your Outbox:

If you sent out important email during the affected period, we urge you to review your Sent Items folder. If a message does not appear there, check your Outbox and resend undelivered email messages.

Note: Outlook Web Access (OWA) – exchange.mcgill.ca
For Outlook Web Access users, if  messages were not sent properly, they may appear in your Drafts folder instead of the Outbox.

If you have any other problems with your email, please notify the support.ist [at] mcgill.ca (ICS Service Desk) at 514-398-3398.