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Banner INB maintenance tonight, 10pm - 11pm

Thu, 2014-09-11 22:00 - 23:00

Earlier today, some Banner users reported that toolbars and buttons were missing from Banner INB forms. To address the problem, IT Services will be bringing Banner down for approximately 1 hour, tonight, September 11, from 10pm to 11pm.

Minerva and other systems will not be affected.

We apologize for any inconvenience this may cause.

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Faculty and Staff: McGill will double your password if you don’t do it first

Thu, 2014-09-11 13:06

If you haven’t yet changed your McGill Password, it’s time to get to it.

In October, all faculty and staff members who did not change their password when prompted to earlier this year will have their McGill Password doubled.

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Source Site: /it

Resolved: Login issues with Banner (INB)

Thu, 2014-09-11 12:04

2:50 pm update: Users should no longer experience problems logging in to Banner. 

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Some users cannot log in to Banner (INB). When attempting to do so, they get the following error message: "The application failed to run. There was an error while executing the application.".

IT Services is investigating; we apologize for the inconvenience.

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Source Site: /it
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IT Security Alert: Phishing Scam - "ITS Helpdesk Admin Notification#"

Wed, 2014-09-10 12:24

A phishing attempt is circulating with the subject line: "ITS Helpdesk Admin Notification#". It contains a link that you should not click on. A sample of the email is shown below.

Please delete this email immediately! It does NOT come from a McGill source.

It is a fraudulent attempt to gain access to your personal information. McGill never solicits any such information by email. If you have already clicked on the link in this email and submitted your personal information, you need to change your McGill Password as soon as possible.

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Source Site: /it

EVault maintenance, Saturday, Sept. 20, 12 am to 12 noon

Sat, 2014-09-20 00:00 - 12:00

The EVault server, used to archive messages on faculty and staff email accounts, will undergo maintenance on Saturday, September 20, 2014 from 12:00 am to 12:00 pm During this time archived email messages will not be accessible and there will be no archiving of messages.

We apologize for any inconvenience this may cause.

Source Site: /it
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Centerstage issue - unable to access spaces

Mon, 2014-09-08 17:31

Update - Sept. 10, 10:48 am:
The issue reported below is intermittent.  If you don't see your Centerstage spaces, please try logging out and back in.

Original announcement - Sept. 9, 2014:
Some users are unable to access their spaces in the Centerstage Content Management System after signing in.   IT Services is working to resolve the issue.  Thank you for your patience.

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Source Site: /it

Content Management System (CMS) maintenance

Fri, 2014-09-05 09:00 - 10:30

Please be advised that there will be maintenance on the Content Management System (CenterStage, Webtop & Captiva InputAccel) on Friday, September 5 between 9am and 10:30 am. During this time the system may be slow or it may be unavailable.

Note that parts of the Graduate Admissions System (uApply) rely on the CMS. Therefore application reviewers will not be able to view admissions documents when CMS is down.

We regret any inconvenience that this may cause.

Source Site: /it

Internet Explorer prompts to install Java updates

Tue, 2014-09-02 11:36

Starting on September 9, 2014 Internet Explorer will begin prompting users to install the most recent version of Java when they attempt to access sites that use the Java plugin. This type of prompt is already present in Chrome and Firefox.

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Source Site: /it

TrueCrypt users: migrate your data

Thu, 2014-08-28 15:41

The development of TrueCrypt ended in May after Microsoft terminated support of Windows XP. If you currently use TrueCrypt, you should migrate any data encrypted by TrueCrypt to encrypted disks or virtual disk images supported on your platform. Please note that IT Services can only support TrueCrypt and other encryption tools on a best-efforts basis.

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Source Site: /it

IT Security Alert: Phishing Scam - "general test speed"

Mon, 2014-08-25 10:47

A phishing attempt is circulating with the subject line: "IT" and containing the text "general test speed". It contains a link that appears to go to the IT Knowledge Base, but in fact goes to a completely different URL. A sample of the email is shown below.

Please delete this email immediately! It does NOT come from a McGill source.

It is a fraudulent attempt to gain access to your personal information. McGill never solicits any such information by email.

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Source Site: /it