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Help us do IT better - respond to the McGill technology survey

Mon, 2014-02-10 09:00 - Fri, 2014-03-14 17:00

Starting on February 10, you may receive an email invitation
to participate in one of two surveys on technology:

1) The McGill IT Services surveys (separate versions for students, faculty and staff) include questions specific to the services provided centrally by McGill, and

2)The EDUCAUSE Center for Academic Research (ECAR) surveys (separate versions for st

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Source Site: /it

CenterStage issue with search

Tue, 2014-02-04 12:06

The search in CenterStage is not working. When users go to the search they will see the following error message: "An internal error occurred on: CMS_ADMIN, contact your administrator".

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CenterStage issue when going to user preferences

Tue, 2014-02-04 12:06

Some users are getting an error message when they try to access their preferenes.

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Virtual Host server maintenance - Feb 13

Thu, 2014-02-13 07:30 - 08:00

Sites on the Virtual Host server (mackerras.wsg.mcgill.ca) will be unavailable on Thursday, February 13, from 7:30am to 8am due to scheduled system maintenance.

If your site is one of those affected, e.g. you are using the Web Hosting service, you may wish to post an announcement on the site to warn visitors of the downtime.

Source Site: /it

Centerstage issue when editing documents using the plugin

Tue, 2014-02-04 12:06

If you are editing documents using the plugin in CenterStage, you may get a plugin timeout when you try to upload the latest version.

The workaround is to close all browsers, then login to CenterStage and import the latest version of the documents from your computer
(they should be located under C:\Users\yourusername\Documentum\Checkout).

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uPrint Anywhere via email on your mobile

Mon, 2014-02-03 09:01

uPrint Anywhere is an email-based solution that allows McGill faculty, staff and students to print from mobile devices or laptops and pick up the documents at any uPrint device on campus.

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Source Site: /it

Telephone maintenance - Saturday, February 8, 7am - 11am

Sat, 2014-02-08 07:00 - 11:00

Maintenance will be performed to upgrade components of the telephone system on Saturday, February 8, from 7 to 11:00 am. There is no anticipated disruption to service; however, there is a slight chance that telephones will be unavailable for up to 10 minutes at some point during this maintenance window.

Source Site: /it

Centerstage maintenance tonight, January 29, 10-11pm

Wed, 2014-01-29 22:00 - 23:00

Please note that the CenterStage interface to the Content Management System will be unavailable due to planned maintenance on Wednesday January 29, from 10:00 pm to 11:00 pm.

This maintenance will extend the timeout period for users of Centerstage.

We apologize for any inconvenience to you.

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uPrint issues

Fri, 2014-01-31 16:04

Issues have been reported with uPrint, the campus-wide printing service. Some users will get a server error when attempting to send or release print jobs. 

IT Services is working to resolve the problem as quickly as possible.

We appreciate your patience.

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Source Site: /it

Fraudulent "tax refund" email purportedly from Canada Revenue Agency

Fri, 2014-01-24 13:07

A fraudulent email, appearing to come from Canada Revenue Agency, has been sent to some McGill email addresses.

If you have received this email, please Delete it immediately! Do not click on the link or the picture.

 

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