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Resolved: Login issues with Banner (INB)

Thu, 2014-09-11 12:04

2:50 pm update: Users should no longer experience problems logging in to Banner. 

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Some users cannot log in to Banner (INB). When attempting to do so, they get the following error message: "The application failed to run. There was an error while executing the application.".

IT Services is investigating; we apologize for the inconvenience.

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Source Site: /it
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IT Security Alert: Phishing Scam - "ITS Helpdesk Admin Notification#"

Wed, 2014-09-10 12:24

A phishing attempt is circulating with the subject line: "ITS Helpdesk Admin Notification#". It contains a link that you should not click on. A sample of the email is shown below.

Please delete this email immediately! It does NOT come from a McGill source.

It is a fraudulent attempt to gain access to your personal information. McGill never solicits any such information by email. If you have already clicked on the link in this email and submitted your personal information, you need to change your McGill Password as soon as possible.

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Source Site: /it

EVault maintenance, Saturday, Sept. 20, 12 am to 12 noon

Sat, 2014-09-20 00:00 - 12:00

The EVault server, used to archive messages on faculty and staff email accounts, will undergo maintenance on Saturday, September 20, 2014 from 12:00 am to 12:00 pm During this time archived email messages will not be accessible and there will be no archiving of messages.

We apologize for any inconvenience this may cause.

Source Site: /it
Classified as: 

Centerstage issue - unable to access spaces

Mon, 2014-09-08 17:31

Update - Sept. 10, 10:48 am:
The issue reported below is intermittent.  If you don't see your Centerstage spaces, please try logging out and back in.

Original announcement - Sept. 9, 2014:
Some users are unable to access their spaces in the Centerstage Content Management System after signing in.   IT Services is working to resolve the issue.  Thank you for your patience.

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Source Site: /it

Content Management System (CMS) maintenance

Fri, 2014-09-05 09:00 - 10:30

Please be advised that there will be maintenance on the Content Management System (CenterStage, Webtop & Captiva InputAccel) on Friday, September 5 between 9am and 10:30 am. During this time the system may be slow or it may be unavailable.

Note that parts of the Graduate Admissions System (uApply) rely on the CMS. Therefore application reviewers will not be able to view admissions documents when CMS is down.

We regret any inconvenience that this may cause.

Source Site: /it

Internet Explorer prompts to install Java updates

Tue, 2014-09-02 11:36

Starting on September 9, 2014 Internet Explorer will begin prompting users to install the most recent version of Java when they attempt to access sites that use the Java plugin. This type of prompt is already present in Chrome and Firefox.

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Source Site: /it

TrueCrypt users: migrate your data

Thu, 2014-08-28 15:41

The development of TrueCrypt ended in May after Microsoft terminated support of Windows XP. If you currently use TrueCrypt, you should migrate any data encrypted by TrueCrypt to encrypted disks or virtual disk images supported on your platform. Please note that IT Services can only support TrueCrypt and other encryption tools on a best-efforts basis.

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Source Site: /it

IT Security Alert: Phishing Scam - "general test speed"

Mon, 2014-08-25 10:47

A phishing attempt is circulating with the subject line: "IT" and containing the text "general test speed". It contains a link that appears to go to the IT Knowledge Base, but in fact goes to a completely different URL. A sample of the email is shown below.

Please delete this email immediately! It does NOT come from a McGill source.

It is a fraudulent attempt to gain access to your personal information. McGill never solicits any such information by email.

Category:
Source Site: /it

Electrical shutdown in some rooms/buildings on campus - Thurs. Aug. 21, 11 pm to Fri. Aug. 22, 6am

Thu, 2014-08-21 23:00 - Fri, 2014-08-22 06:00

There will be an electrical shutdown to some rooms in buildings around campus on Thursday, August 21, 2014 at 11:00 pm until Friday, August 22 at 6:00 am. This shutdown will affect wired and wireless connectivity. Some rooms will lose connectivity at the start of the shutdown, while others will lose connectivity when the emergency power dies.

Rooms affected: Leacock 150, Arts 103, Dawson Hall 123, Morrice Hall 163, Peterson Hall 165, SSMU 172, Redpath 179 and Redpath 181.

Source Site: /it

Bcooltv Streaming Service maintenance Sat. Aug. 23 between 9am & 2pm

Sat, 2014-08-23 09:00 - 14:00

Due to maintenance on the Bcooltv streaming service on Saturday, August 23, 2014, Live-Event Capture and Broadcast AV Streaming will be unavailable from 9am to 2pm. The Lecture Recording Service will be available during this downtime.

Source Site: /it