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Email itsupport@mcgill.ca for any IT services issues

The IT Service Desk telephone service is experiencing a high volume of phone calls. Please email itsupport [at] mcgill [dot] ca for any IT services issues.

We thank you for your patience, and apologize for any inconvenience while we work to resolve current IT systems issues.

Published: 6Sep2016

Issues accessing McGill websites (www.mcgill.ca/..)

Dues to heavy traffic, when trying to access McGill websites, you may find that pages load slowly, don't load completely, or get a "mcgill.ca is over capacity" error message.

IT Services is investigating the issue. We apologize for the inconvenience.

Published: 6Sep2016

Phishing scam: From McGill comptomised accounts

There is a phishing email circulating from McGill University telling users that their email accounts will be suspended until they visit a fraudulent website. 

Published: 6Sep2016

IT Security Reminder: Log off after using computers on campus

With the beginning of the Fall 2016 semester upon us, McGill IT Services would like to take this opportunity to remind you of the importance of logging off from your Windows session on all campus computers, including podium PCs used during teaching sessions.

Leaving a computer with your personal Windows session open can allow subsequent users to access your McGill personal network storage (e.g. your P: or R: drive) and to open and send email messages from your McGill email account using the Outlook application on that computer.

Published: 2Sep2016

REZ Wired and Wireless maintenance Tuesday, September 6


A maintenance upgrade will be performed on the REZ wired and wireless networks (wpa.rez.mcgill.ca) on Tuesday, September 6, 2016 between 7:00 am  and 7:30 am.

McGill Software site unavailable Wednesday, September 7, from 10:00 am to 12:00 noon


The McGill Software site (www.mcgill.ca/software) will be unavailable due to maintenance on Wednesday, September 7, 2016 for approximately 2 hours, from 10:00 am to

McGill IT Security Awareness: “Mobile Device Security” – this week’s featured module

The SANS Video Library, the latest course offering in the McGill IT Security Awareness Training program, includes a set of short videos and newsletters concerning IT Security.  

Check out this week’s featured module: “Mobile Device Security”. Register through myCourses

Published: 29Aug2016

Apple issues critical security patches for iOS

Apple has released a software update (iOS 9.3.5) which addresses several critical security vulnerabilities in iOS (iPhones, iPads, etc.). These vulnerabilities have been actively exploited allowing for remote installation of malware.

IT Services strongly recommends the installation of the latest patches to prevent a potential compromise.

Directions on how to install the latest software updates can be found at:


Published: 26Aug2016

myCourses monthly downtime for January 2017


myCourses will be unavailable on Sunday, January 8, from 1 am to 7 am during scheduled monthly maintenance.

myCourses monthly downtime for December 2016


myCourses will be unavailable on Sunday, December 11, from 1 am to 7 am during scheduled monthly maintenance.