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We've looked at clouds from both sides now

No one can deny that cloud services offer the most affordable solution for file storage. Never before has our consumption of video and audio been higher and we seem to have an insatiable need for more space. The packrats among us are no doubt thrilled about the virtually limitless and often free space provided by the cloud -- it's like having a spare room in a magic dimension that lets you keep a much as you like without seeing the mess.

Published: 27 Apr 2015

Email delivery delays to Videotron and other email service providers

Periodically, there is a delay in delivering mail from McGill to Videotron, Gmail, Hotmail, Yahoo, and Sympatico email addresses. This mainly occurs when sending a large number of emails (several hundred and up) at once as part of a McGill mailing list (such as a LISTSERV).

IT Services is investigating the issue. Further updates will be posted here.

Published: 23 Apr 2015

Skype for Business client: coming soon for Windows Lync users

Recently, Microsoft released Skype for Business to replace Lync. This new version of Skype is a hybrid of the Lync client that you use here at McGill, and the Skype client you may use at home. IT Services will be deploying the new client to supported McGill faculty & staff users starting on May 13. It will include:

Published: 21 Apr 2015

New web form for requesting changes to the Staff Directory

The Staff Directory (www.mcgill.ca/directory/staff) is a service provided to the McGill community and managed by IT Services. In the past, Telephone Coordinators were solely responsible for submitting revisions to the listing.

Published: 8 Apr 2015

Staff can now create up to 20 Guest Wireless Access accounts at a time

McGill staff members can now create up to 20 Guest accounts at a time by using the self-service Guest Network Account Creation form.

These accounts provide up to 30 days of wireless and/or McGill Network access (if the guest needs access to resources on the McGill network, departmental shares, etc.).

Published: 31 Mar 2015

NEW: OneDrive cloud file storage for Faculty and Staff

As of March 30, 2015, all faculty and staff have access to Microsoft OneDrive for Business, providing 1 Terabyte of FREE file space on which to store both non-work related files and some* work-related files.

Published: 30 Mar 2015

McGill’s phishing expedition

Educating computer users on the consequences of phishing is a challenge, especially since cybercriminals develop more sophisticated-looking emails and schemes every day. We’re all incredibly busy and bombarded with emails; even the most tech-savvy among us have fallen into their trap.Last week, IT Services phished all faculty and staff members of the McGill community. Yesterday, March 11, they did it again. Some people ask why is this necessary?

Read the full McGill Reporter article →

Published: 12 Mar 2015

Web VPN service no longer available to access Library e-resources as of March 16, 2015

As of March 16, 2015, the Web VPN service will only be available to access archived online courses in WebCT (Fall 2010 to Winter 2012).

Current students, faculty and staff can access Library e-resources via wireless network when on campus, and directly from the web browser via EZProxy or via McGill's VPN when off-campus.

Alumni, who cannot use the McGill VPN, are now able to access a subset of Library e-resources directly from your web browser by signing in wit

Published: 12 Mar 2015

McGill Password Security Questions (PSS) was decommissioned on February 23

As part of an ongoing effort to streamline services, the McGill Password Security Questions (PSS) tool was decommissioned on Monday, February 23. While this tool was initially launched with the goal of providing additional security questions and password reset functionality to our end-users, it essentially duplicated options that were already available in Minerva and caused user confusion.

Published: 5 Mar 2015

It's time for a phishing expedition

Periodically, IT Services will send out mock phishing emails to the McGill community as part of a proactive approach to increase awareness of the dangers of phishing. Users who click on a link in one of these emails will be redirected to a page informing them that they have participated in a phishing awareness exercise, and will be encouraged to learn how to identify and avoid falling victim to these types of scams.

Don’t want to wait and risk taking the bait? Sign up now for IT Services’ online Security Awareness training, or read more about spotting phishing scams:

Published: 17 Feb 2015

Latest Windows update for IE11 causes problems with Cisco AnyConnect client

The Cisco AnyConnect client software, which is used to connect to McGill's VPN, does not work after the Windows update for IE11 is installed. The error message displayed is:"Failed to initialize connection subsystem".

Cisco and Microsoft are currently looking into the problem.

Published: 16 Feb 2015

Mathematica software now Free for Students

Mathematica, from Wolfram Research, is a powerful computational software used for mathematical modeling and data visualization.  McGill IT Services has been providing Mathematica to Faculy & Staff, and in computer labs across the University for the past few years.  Now it is also available to students via the McGill Software site (www.mcgill.ca/software).

Published: 9 Feb 2015

Phishing scam: "RE: ITSUPPORT"

A phishing attempt is circulating with the subject line "RE: ITSUPPORT". The message says that your email will be blocked and you are advised to verify your email account by clicking on a fraudulent website. A sample of the email is shown below.

Please DO NOT click on the link. Delete this email immediately! It does NOT come from a McGill source.

It is a fraudulent attempt to gain access to your personal information. McGill never solicits any such information by email.

Published: 28 Jan 2015

NEW: McGill Shuttle Bus Tracker website

If you ride the inter-campus shuttle bus, you've probably found yourself waiting at the stop and wondering when it will arrive -- especially in these frigid January temperatures.

Published: 23 Jan 2015

MS Office 365 ProPlus now available for faculty & staff

McGill faculty and staff members now have FREE access to Office 365 ProPlus, which includes the latest versions of Word, Excel, PowerPoint and other Office apps.

The service allows you to install the Office suite on up to 5 personal devices*, including PCs, Macs, and 5 iPad and Windows tablets.

Published: 19 Jan 2015

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