• Change will remain a constant at McGill so we need to increase our capacity to adapt rapidly.
  • No one has the whole picture in an organization:  we need the diversity of perspectives from our clients and from each other to make informed decisions and plan a bright future. 
  • People involved in day-to-day operations of a unit have a unique, first-hand perspective to offer on the delivery and effectiveness of resources and services.  Their input is invaluable in establishing new structures and streamlining processes.
  • The demand for greater accountability and client-centeredness will remain a constant.
  • Institutions of higher learning will be increasingly required to ground their success in key performance indicators and other measures.