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Service Representative (CR2697)

McGill University - Human Resources
POSITION COVERED BY THE M.U.N.A.C.A. BARGAINING UNIT
Position Title: 
Service Representative (PED 00014, MC0009, Level 09)
Position Summary: 
Under the direction of the immediate supervisor, performs duties related to admissions, registration and student accounts. Provides information and explanations concerning programs, policies and procedures. Processes admission applications, registrations, transcript requests and activities related to student account fee payments. Maintains files, records and resolves related problems.
Major Duties & Responsibilities: 
  • Provides general and detailed information concerning University programs and policies. Advises others concerning admission, registration and student accounts procedures. Ensures distribution of information packages, letters, forms and applications.
  • Processes documents related to admissions, registration and placement tests. Assesses eligibility according to established guidelines. Prepares acknowledgement and decision letters.
  • Maintains, updates records and files. Sorts, codes, enters and verifies information. Ensures the accuracy and completeness of information. Investigates and follows up on discrepancies. Consults appropriate documentation or resource persons in order to obtain and provide information. Resolves problems. Refers complex problems to resource persons.
  • Initiates others in unit activities. Follows up as appropriate.
  • Prepares documents such as lists and reports.
  • Maintains inventory of materials and supplies for unit.
Education & Experience: 

DEP (Secretarial/Office Systems)

Three (3) years` related experience

Other Qualifying Skills And/Or Abilities: 
Must be customer focused and service oriented, assisting all clients with tact and diplomacy while maintaining a professional manner and appearance at all times. Demonstrated ability to clearly receive, retain and transmit information with a proven ability to communicate clearly and effectively at all levels. Proven ability to draft correspondence and to accurately proofread documents using appropriate spelling, grammar, punctuation, and formatting. Must be accurate and possess superior attention to detail. Demonstrated ability to provide support for various administrative activities. Proven ability to work autonomously and as a member of a team. Demonstrated ability to take initiative and problem-solve. Strong organizational skills with ability to multi-task, prioritize and work under pressure to meet multiple deadlines in a fast-paced, dynamic environment. Proven discretion in dealing with confidential information. Demonstrated ease with technological applications with a proven ability to work in a PC environment using, MS Word, Excel and Outlook, Banner (BSA, SIS) and Minerva SR Admin. English, excellent spoken and written skills required. French, spoken and read.
Reference Number: 
13-0923/CR2697
Supervisor's Title: 
Administrative Officer
Salary Scale: 
$20.11 /h - $27.74 /h
Faculty/Unit: 
Student Services, Scholarships and Student Aid
Position Type: 
Full-Time
Hours Per Week: 
33.75
Additional Information: 
Overtime may be required and vacation restrictions apply during peak periods.
How To Apply: 

Please submit your application, curriculum vitae and cover letter, clearly indicating the reference number, via email to: hr [dot] stuserv [at] mcgill [dot] ca

APPLICATIONS MUST BE RECEIVED WITHIN EIGHT (8) WORKING DAYS OF THE DATE OF PUBLICATION.
McGill University is committed to equity in employment and diversity. It welcomes applications from indigenous peoples, visible minorities, ethnic minorities, persons with disabilities, women, persons of minority sexual orientations and gender identities and others who may contribute to further diversification.
Updated on Fri, 2013-09-27 07:54
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