Generic Job Description - Information Transport Systems Technician
Under the direction of the immediate supervisor, provides technical support in reference to Information Technology Infrastructure Systems as per the University’s mission in telephony, networking, physical security systems, audio/visual and other related services offered to the academic and support staff groups. Performs technical duties in the fields of instrumentation, automation, electronics, low voltage electricity or electro-mechanics. Participates in projects to oversee the work performed by other McGill resources. Acts as a resource person, resolves problems, collaborates and instructs others. Maintain documentation and records of the department systems.
1. Repairs and maintains services when assigned with trouble tickets.
2. Delivers complete installation of services through requests from the Work Order system and or requests from Project managers. Assembles, from plans, electrical circuits, electronic equipment and networks; installs all required cabling and performs connections. Installs and connects equipment to the McGill network backbone or other systems with help from other NCS units. Prepares detailed work reports after the work is performed.
3. Participates in projects to insure the proper delivery of services to the customers. Discusses the orientation and technical demands of the projects. Reviews, selects and modifies methodology. Responsible for the technical aspects in the execution of these projects. Can oversee and report on non-NCS workmanship to ensure that the specifications are met.
4. Draws plans, sketches, and writes technical documents dealing with electrical distribution and electronic control systems for the purpose of explaining how to install or improve systems. Proceeds with execution as required. Sets up high or low voltage inlets (VDC) . Devises and builds assemblies by interfacing electronic devices with mechanical components for control and measuring purposes. Conducts required testing on the NCS laboratory equipment.
5. Acts as resource person, resolves problems and instructs others. Provides technical guidance and assistance concerning work methods, the use of equipment and techniques, and the analysis of results. Ensures that proper use of equipment and safety procedures are followed.
6. Works with multiple types of Medias such as copper, fibre optic, wireless etc.
7. Reports all anomalies of systems found to his immediate supervisor.
8. Prepares reports. Analyzes and discusses results and their interpretation with others. Maintains records and files. Maintains and updates dept. programs after work is performed to make sure database consistency is accurate.
9. Maintains equipment and performs repairs. Arranges for servicing. Does pick-up and delivery when required.
10. Maintains inventory. Recommends equipment and material.
11. Keeps abreast of new developments to update skills and knowledge.
12. Uses tools and equipment such as computers, audio-visual equipment, oscilloscopes, voltage regulators, probes, soldering equipment, volt meters, cable testers, Test sets, Fibre Optic test sets, hand tools, drills and other power tools, ladders/stepladders or other necessary climbing equipment.
13. Programming of items in systems such as LENEL, CSI, X-Panels etc.
14. The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed by an employee whose position has been matched to this generic job description.
DEC III in Telecommunications or Electronics.
Four (4) years related experience