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Generic Job Description - Computer Technical Assistant

PED Number: 
00084
Title:
Computer Technical Assistant
Level:
04
Sub Group:
MUNACA
Job Summary: 
Under the direction of the immediate supervisor, picks up, delivers and installs computer equipment. Verifies its operation and provides initial explanations on the basic use of equipment. Performs simple tests, minor repairs and upgrades. Screens and routes service calls. Drives a light motor vehicle.
Major Duties and Responsibilities: 
1. Picks up, delivers and installs computer equipment. Verifies its operation. Provides explanations on the basic use of equipment.

2. Performs simple tests, minor repairs and upgrades that do not require the intervention of specialized personnel.

3. Screens service calls. Assesses and resolves routine problems. Routes calls which require the intervention of specialized personnel.

4. Maintains documents related to the activities of the unit.

5. Maintains inventory of equipment and materials in area of responsibility. Ensures the cleanliness and safety of work area.

6. Drives a light motor vehicle. Ensures its maintenance.

7. Keeps abreast of new developments in the field to update skills and knowledge.

8. Uses various equipment such as a computer, printer, voltmeter, oscilloscope, protocol tester, and soldering iron.

9. The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed by an employee whose position has been matched to this generic job description.
Education and Experience: 
High School Leaving
Six (6) months’ related experience