Employee and Family Assistance program - EFAP

Morneau Shepell

Access your Employee and Family Assistance Program 24/7 365 days of the year by phone, web or mobile app.



We all face problems at times, and sometimes these problems become too difficult for us to manage on our own. We may need assistance, advice, or just someone who will listen.  Your Employee and Family Assistance Program (EFAP) is there to provide support when you are facing personal or work related difficulties that may be adversely affecting your life.

 What does your EFAP offer?  Who is eligible?

The Employee and Family Assistance Program or EFAP, is a confidential counselling service offering short-term counselling (max. 4 sessions per issue) and referral services 24 hours a day, 7 days a week - at no cost to you.  The reference period is from June 1 to May 31.

This program is available to regular staff members* who are members of the McGill University benefits program, their spouse and dependent children.  The services of the EFAP are provided by the University as part of your Benefits program.

(*Eligibility for this program does not continue post-retirement.)

The McGill EFAP provider, Morneau Shepell, provides you with direct access to qualified and experienced professionals from different fields (psychology, social work, eduational counselling) who are accredited by their respective professional associates.

Anyone using the program is assured of the strictest privacy. Whatever you discuss with a counsellor is kept absolutely confidential. Morneau Shepell's counsellors will not release any information without your prior written consent.

If long-term or specialized counselling is required, the counsellor will assist you with a referral to another resource within the community. Consultation with this resource may involve a fee.

Variety of counselling services

Confidential assistance is available for a broad range of personal and work-related concerns, such as:

  • Personal and/or job stress
  • Relationship issues
  • Substance abuse
  • Parenting issues
  • Separation and loss
  • Balancing work and family
  • Financial or legal problems
  • Traumatic events