Staff Development Courses

Staff Development Courses McGill University

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Staff Development Courses

For a listing of courses offered by Financial Services, consult their Knowledge Base Page.

To register, view your current registration status, or cancel your registration for a course, please sign in using your McGill ID and Minerva PIN. If you do not know your ID and PIN, please contact IST Customer Support Help Desk at 398-3398.

LDP - Leadership Development Program

LDP Core Program - Managing Conflict

Duration: 1 days
Cost: $0
Course objectives:
***PLEASE NOTE THAT THIS WORKSHOP IS OPEN TO LDP MEMBERS ONLY***

Research tells us that supervisors spend at least 15-20% of their time dealing with various kinds of conflict and differences. Difficult behaviors and conflictual team situations impact significantly on productivity, performance and ultimately on morale and wellbeing. Effective management of conflict builds self-confidence and trust in our capacity to work effectively with diverse others.

This one-day workshop will provide participants with:
• Increased comfort and confidence in managing day-to-day conflicts
• Greater understanding about their own responses to conflict as well as when they need to adapt or change styles to achieve better outcomes
• Ways to turn conflict into collaboration
• Knowledge of support structures within the McGill community to help deal with difficult situations.

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