Staff Development Courses

Staff Development Courses McGill University

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Staff Development Courses

For a listing of courses offered by Financial Services, consult their Knowledge Base Page.

To register, view your current registration status, or cancel your registration for a course, please sign in using your McGill ID and Minerva PIN. If you do not know your ID and PIN, please contact IST Customer Support Help Desk at 398-3398.

OD - Organizational Development module

Put Your Best Email Forward

Duration: 0.5 days
Target population: All staff members
Cost: $0
Course objectives:
What makes for an effective email subject line? How many topics should one email include? When should you “Reply All”? Email is the primary means of professional communication at McGill, but it is also a digital tool with its own peculiarities. Despite the significant use of email, even well-intentioned writers may still send messages that readers may interpret as disrespectful. When audience (A) is poorly targeted, purpose (P) and organization (O) are not clear, and style (S) is not considered, misunderstandings may abound. This workshop will introduce you to APOS—a framework to enable you to get your readers’ attention, craft clear requests, direct people to appropriate resources, and succinctly respond to queries. Conventions and recommended practices for sending appropriate and professional emails will also be discussed.

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