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LEAD - Leadership module
Listening & Effective Communication
|Target population:||All staff members in management and excluded positions|
|A key component of effective leadership (and expression of Emotional Intelligence) is Listening and Effective Communication. Our capacity to build a bridge with diverse others hinges on our ability to seek to understand and to be understood.
In this one-day workshop, participants will:
• Gain insight into their listening, interaction, and behavioural styles, and associated impact on others
• Know how to identify and overcome listening barriers, reduce conflict and improve performance in the workplace
• Know when to employ various communication styles to best address the needs at hand (e.g. extracting factual information, exploring ideas, etc.)
• Improve interactions with stakeholders through a renewed confidence in communication strategies
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