Staff Development Courses

Staff Development Courses McGill University

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Staff Development Courses

For a listing of courses offered by Financial Services, consult their Knowledge Base Page.

To register, view your current registration status, or cancel your registration for a course, please sign in using your McGill ID and Minerva PIN. If you do not know your ID and PIN, please contact IST Customer Support Help Desk at 398-3398.

LEAD - Leadership module

Listening & Effective Communication

Duration: 1 days
Target population: All staff members in management and excluded positions
Cost: $0
Course objectives:
A key component of effective leadership (and expression of Emotional Intelligence) is Listening and Effective Communication. Our capacity to build a bridge with diverse others hinges on our ability to seek to understand and to be understood.

In this one-day workshop, participants will:

• Gain insight into their listening, interaction, and behavioural styles, and associated impact on others
• Know how to identify and overcome listening barriers, reduce conflict and improve performance in the workplace
• Know when to employ various communication styles to best address the needs at hand (e.g. extracting factual information, exploring ideas, etc.)
• Improve interactions with stakeholders through a renewed confidence in communication strategies

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