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LEAD - Leadership module
Listening & Effective Communication (For Clerical & Technical Staff)
|Target population:||All clerical and technical staff|
|A key component of effective leadership (and expression of Emotional Intelligence) is Listening and Effective Communication. Our capacity to build a bridge with diverse others hinges on our ability to seek to understand and to be understood.
In this one-day workshop, participants will:
• Gain insight into their listening, interaction, behavioural styles, and associated impact on others;
• Know how to identify and overcome listening barriers, reduce conflict and improve performance in the workplace;
• Know when to employ various communication styles to best address the needs at hand (e.g. extracting factual information, exploring ideas, etc.)
• Improve interactions with stakeholders through a renewed confidence in communication strategies.
For more information, please contact us at Organizational Development: OD.HR@McGill.ca.
|LEAD||Listening & Effective Communication (For Clerical & Technical Staff)||1 day||Nov 29, 2016||Please sign in to register|
|Maximum Number of Participants||15|
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