Staff Development Courses

Staff Development Courses McGill University

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Staff Development Courses

For a listing of courses offered by Financial Services, consult their Knowledge Base Page.

To register, view your current registration status, or cancel your registration for a course, please sign in using your McGill ID and Minerva PIN. If you do not know your ID and PIN, please contact IST Customer Support Help Desk at 398-3398.

LEAD - Leadership module

Managing Conflict (For Management & Excluded)

Duration: 1 days
Target population: All staff members in management and excluded positions
Cost: $0
Course objectives:
Research tells us that leaders and “influencers” spend at least 30-40% of their time dealing with various kinds of conflict and differences. This highly interactive program is designed to help participants deal more confidently and proficiently with day-to-day conflicts in their department, unit or work team. It also provides tools and approaches to identify and deal with people interactions that affect productivity, performance and ultimately morale and well-being.

By the end of this workshop, participants will be able to:

• increase comfort and confidence in managing day-to-day conflicts
• learn more about their own responses to conflict as well as when they need to adapt or change styles to achieve better outcomes
• explore ways to turn conflict into collaboration
• learn tools and approaches to deal with conflict productively
• identify support structures within the McGill community to help deal with difficult situations

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