Parents FAQ


Residential mandatory meal plans

When and how does my student sign up for a Mandatory Residential Meal Plan?

A: If your student is living in Residence (except for Macdonald, Solin, and MORE) they are automatically signed up.

Can my student opt out of the Mandatory Meal Plan if they live in residence?

A: No. If they are assigned to McConnell, Molson, Gardner, Douglas Hall, Royal Victoria College, University Hall, La Citadelle, Carrefour Sherbrooke or New Residence Hall, they are automatically enrolled in the Mandatory Residential Meal Plan when they sign their lease agreement and cannot opt out.

How can my student add funds to their Mandatory Meal Plan?

A: If they run out of food dollars, they simply need to Top Up in Minerva, in the Student Accounts Menu. After they go to the Student Accounts Menu, they scroll down to Meal Plans and then "Choose Top Up." 

If my student was assigned a room in residences after the beginning of the school semester, how much will they be charged for the Mandatory Residential Meal Plan?

A: In this case, their Food and Dining fees for the Mandatory Residential Meal Plan will be calculated on a weekly prorated basis, from the time they were assigned a room in residence.

What is meant by "Home Base" dollars and "Flex" dollars?

A: Home Base refers to the portion of their total meal dollars which they can use in any of the five residential dining halls. Flex offers students the ability to dine in the 25 Food and Dining locations where McGill meal plans are honored on both campuses. Read more.

    Can my student use their meal plan for family or friends?

    A: No. Their meal plan is subject to governmental regulation regarding tax-exemption which is applicable only for their personal use.

    Will my student be able to continue using their Residential Mandatory Meal Plan if they move out of residence?

    A: Yes, if your student moves out of residence but continues to be a McGill student, their Meal Plan will be transferred to a Rollover Plan. If they leave the University, their food dollars will be pro-rated to the withdrawal date or actual consumption, if greater. See Cancellation Fees.

    What is the food offering on campus?

    A: There are over 20 food locations on campus, including dining halls, on-campus cafés, food courts and even the occasional food truck. See Where to eat.

    Are you open on weekends?

    Some locations are opened on weekends. Please see our hours of service.

    Do you accommodate food allergies?

    A: Yes. Students with food allergies are encouraged to schedule a meeting with our on-staff nutritionist to best evaluate how we can accommodate their request(s). Though our staff makes every attempt in the production areas to limit ingredients that may cause allergic reactions for those with food allergies; there is always a risk of cross contamination. Please see Allergies and Dietary Concerns.

    Do you offer Kosher and Halal options?

    A: Yes. We offer limited Kosher and Halal items in our dining halls and on-campus cafés. We can accommodate dietary restrictions upon request in our dining halls. Contact our Dining Services to schedule a meeting.

    Are there vegetarian and vegan options?

    A: Yes. We provide interesting and varied hot vegetarian options in our dining halls that change on a bi-daily basis. Both vegetarian and vegan options are easily identifiable due to our nutritional logos. We are part of the Meatless Monday movement and now offer meat-free lunch specials every Monday. Most of our on-campus cafés offer vegetarian Grab’n’Go options as well as a daily hot vegetarian option. Please note that for Fall 2016, the Carrefour Sherbrooke Dining Hall will be predominantly Vegetarian/Vegan (with select meat options.

    How do I ensure that my student will not run out of money before the end of the semester?

    A: Please see Managing your plan (link) for a budget planner, money saving tips, and more.


    Voluntary Saver Meal Plan

    Where can my student eat with the Saver Meal Plan?

    A: Your student will have access to all the food locations on campus, including all 5 Residential Dining Halls. See the map for complete list.

    What happens when my student’s Saver Meal Plan expires at the end of the term?

    A: Any unused dollars at the end of the Fall term can be converted into oneCard dollars by December 1st. Any unused dollars at the end of the Winter term can be converted into oneCard dollars by April 1st. They must send an email to food.fds [at] mcgill.ca.

    How can my student add funds to their Saver Meal Plan

    A: If they run out of food dollars, they simply need to Top Up in Minerva, in the Student Accounts Menu. After they go to the Student Accounts Menu, scroll down to Meal Plans and then "Choose Top Up."


    oneCard

    How does my student purchase or top-up a oneCard?

    A: If they are a downtown first year undergrad resident student, their oneCard account is already active with $500. This initial charge will be found on their student fees account in September. If they are a first year student in residence on Macdonald campus, their oneCard account is already active with $150. This initial charge will be found on their student fees account in September. For all students who want to purchase, or top-up a oneCard, there are three convenient options to choose from: 1- Through Minerva, the minimum buy-in is $200. This will be charged to their Student Fee Account. This is found on the Student menu > Student Accounts menu > Meal Plans Menu > Voluntary Meal Plans Menu > oneCard Account. 2- Through the secure oneCard Management Site (www.1cardmcgill.ca), the minimum buy-in is $25. Payments can be made by either Visa or MasterCard. 3- For students in residences, when using the oneCard Loader Machine, located at Carrefour Sherbrooke (475 Sherbrooke Street West).

    Where can my student use oneCard?

    A: New services are continuously being added to the oneCard. For Fall 2016, here is the list of locations where their oneCard can be used: • At the Residence Dining Halls (5) • At the McGill retail food locations where oneCard is accepted: Première Moisson, Second Cup, Subway, Quesada, Dispatch, Vinh’s, etc. • Laundry services available. Please note: this service is exclusively reserved for students living in residences. • They can have Double Pizza and St-Hubert Express delivered to their door and pay for it with OneCard! • Reduced admission at the McGill Gault Nature Reserve. • Dine at St-Hubert Express on 3575 Av. du Parc. • Purchase fresh fruits and vegetables at the Mac Market. Please note: oneCard dollars will always be used and deducted from their account when they purchase certain categories of taxable food items even if they are enrolled in a tax-exempt meal plan, such as the Residential Mandatory Meal Plan or the Saver Meal Plan. The taxable food categories include all bottled beverages, chips, ice cream and chocolate bars when purchased individually. If these taxable items are combined and purchased with any other food item (excluding the 4 listed taxable categories), then these become tax-free under the tax-exempt Residential Mandatory or Saver Meal Plans.

    Who can get a oneCard account?

    A: Students living in Residence on a Mandatory Meal Plan. In addition to their meal plan home-base and flex dollars, they automatically have $500 on their oneCard account that can be used in the residences laundry facilities, vending machines, and in the food locations on campus where the oneCard is honored. Students living in Solin and MORE Houses. They automatically have $500 on their oneCard to buy food from the 5 dining halls, campus cafés, vending machines, the residences laundry facilities, and in participating locations. Students on a Saver Meal Plan. In addition to the $1300 tax exempt meal plan, they can also activate their oneCard account to use at select vending machines and in the food locations on campus where the oneCard is honored. Non Resident McGill Students. Non-resident McGill students are free to purchase the oneCard account as well. oneCard will give them access to all the services mentioned above. Returning Students on a Rollover Plan. In addition to their Rollover Plan, they can purchase a oneCard account by logging on to the oneCard Management Site, www.1cardmcgill.ca

    Can parents add funds to oneCard?

    A: Yes! With their McGill student ID number, parents or anyone can top up their oneCard any time by logging on to the secure oneCard website www.1cardmcgill.ca. Payments can be made by either Visa or MasterCard credit cards. Parents do not have access to other oneCard account information (balances, usage data, etc.)

     

    Are oneCard dollars refundable?

    A: Their oneCard account is active the entire time they are a McGill student. oneCard dollars are only refundable once they leave the university..