Contact Us

Finance Help Desk

  • Phone: 514-398-3463
  • E-mail: fishelp.acct [at] mcgill.ca (Finance Help Desk)
  • Knowledge Base
  • If you recently used our service and would like to let us know how it went, submit our Feedback form.

We are the front-line services for support on using:

  • Finance (Fund) Administration menu options in Minerva
  • Finance module forms in Banner (excluding the Budget module)
  • Web and Crystal Reports templates on the Financial Services website.

We are the official front-line services for reaching the Travel Desk by phone and for reaching Accounts Payable by phone.

  • This means that we do our best to answer your question.
  • If we cannot solve your issue, we put you in touch with someone who can.

We also answer many other finance-related questions.

  • If you are unsure who to contact within Financial Services, start with us.
  • If we cannot solve your issue, we will put you in touch with someone who can.

 

Your feedback is important to us:

 

Student Accounts

Contact Area Topic Contact phone/e-mail
Student Accounts For support on student tuition amounts, details about fees, fines and charges, and information about e-Billing. E-mail: student.accounts [at] mcgill.ca (Student Accounts)
 
Phone: 398-7878
Consult the Student Accounts website for more information.
Student Aid For support on scholarships, financial aid, and U.S. student loans. Phone: 398-6013
Consult the Student Aid website for more information.

Accounts Payable

Contact Area Topic Contact phone/e-mail
Accounts Payable For support on payment status of invoices and payment requests, to send invoices for processing, for requests to close purchase orders, and for requests to withhold invoice payments. E-mail: accountspayable [at] mcgill.ca (Accounts Payable)
For support on what to do when an invoice does not meet the Procure to Pay directive, consult our Knowledge Base article.
Questions about the payment status of an invoice may also be directed to the fishelp.acct [at] mcgill.ca (Finance Help Desk). (Email either the Finance Help Desk or Accounts Payable – not both)

Central PCard Administration

Contact Area Topic Contact phone/e-mail
Central PCard Administration Team For support on PCard applications, questions about PCard transactions and to dispute charges E-mail: pcardadministration [at] mcgill.ca (Central PCard Administration Team)
 
Phone: 398-1518

Accounts Receivable

Contact Area Topic Contact phone/e-mail
Accounts Receivable For support on billing and collection of all charges for services rendered to customers outside the University E-mail: maria.anania [at] mcgill.ca (Accounts Receivable)
 
Phone: 398-3877

Banking Services

Contact Area Topic Contact phone/e-mail
Banking Services For support on deposits, bank deposit slips, and debit/credit card transactions for Merchants E-mail: banking [at] mcgill.ca (Banking Services)
 
Phone: 398-3353

Endowment Fund Administrator

Contact Area Topic Contact phone/e-mail
Endowment Fund Administrator For support on endowment capital funds and related queries (MIP units, distribution rate) E-mail: rachida.adamoudiawara [at] mcgill.ca (Endowment Fund Administrator)
 

Feeds

Contact Area Topic Contact phone/e-mail
Feeds For support on Financial Transactions FEEDS submitted to the FIS accounting ledger E-mail: feeds-gl.acct [at] mcgill.ca (Feeds)

FIS Security, Finance Infrastructure

Contact Area Topic Contact phone/e-mail
FIS Security, Finance Infrastructure
 
To submit the FIS Authorization Form for Finance/Fund query access, requests for ME15/ME16 access, and for termination of Finance/Fund query access. E-mail: fissecurity.acct [at] mcgill.ca (Finance Security)

Info Tax

Contact Area Topic Contact phone/e-mail
Info Tax For support on sales tax E-mail: infotax.acct [at] mcgill.ca (Info Tax)

New Fund Opening

Contact Area Topic Contact phone/e-mail
New Fund Opening For support on opening a new Fund code E-mail: fundopening.finserv [at] mcgill.ca (Fund Opening)

Procurement Services

Contact Area Topic Contact phone/e-mail
Procurement Services For support on placing orders using the McGill MarketPlace (MMP), rejected requisitions, questions about purchase orders, change orders, quotations, to cancel a purchase order against which no invoice has been paid E-mail: feedback.purchasing [at] mcgill.ca (Procurement Services)
 
Phone: 398-2840
Online forms: Forms
 
Knowledge Base article: Who to contact and when for the McGill MarketPlace (MMP)
For support on supplier related issues - update a supplier's address, tax numbers, change company name or its contact information E-mail: vendor.purchasing [at] mcgill.ca (Vendor Purchasing)
 
Phone: 398-2840
For support on setting-up a Canadian supplier with direct deposit or to update banking information E-mail: epayment.services [at] mcgill.ca (E-payment Services)
 
Phone: 398-2840

Research Financial Management Services (RFMS)

Contact Area Topic Contact phone/e-mail
Research Financial Management Services (RFMS) Expense eligibility and compliance questions relating to research grants and contracts For Tri-Agency grants email rfmsexpense-eligibility.finserv [at] mcgill.ca (RFMS Expense Eligibility), alternatively contact the appropriate Fund Administrator. Look up a Fund Administrator in FTMFUND (if you have Banner access).
General post-award financial managementquestions on funds/grants E-mail: rfmshelpdesk.finserv [at] mcgill.ca (Research Financial Management Services (RFMS)).
Seeking assistance with pre-award support, when the appropriate pre-award (grants and agreements) officer is unknown, or if you have general OSR-related inquiries Email info.osr [at] mcgill.ca (INFO )at Office of Sponsored Research
Inquiries related to award activation (new grants/subgrants), issuance of subawards to external collaborators, and all post-award matters (changes to award parameters), as well as notification of departures, leaves, and incoming new Faculty seeking to transfer their grants to McGill Email awards.osr [at] mcgill.ca (AWARDS )at Office of Sponsored Research

Travel Desk

Contact Area Topic Contact phone/e-mail
Travel Desk

Consult our Travel Section on Getting Help - Who to contact and When.

Unrestricted Accounting

Contact Area Topic  
Unrestricted Accounting For general information on Unrestricted Funds  
Budget questions for 1A/1B Funds should be directed to the Office of the Budget.