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Tutorials for McGill's Facilities and Space Management System (FAMIS)

All users of McGill's Facilities and Space Management System (FAMIS) have access to three basic modules: Service Requests, Reports and Visual Map. Additional modules, reserved for use by employees of Facilities, Operations, and Development (FOD) central office may also be available. Use the links below to access brief tutorials on how to use these modules.


First-time Users

Start Internet Explorer and connect to FAMIS by clicking https://myfacilities.mcgill.ca/pfamis The first time you log-in, a yellow bar may appear at the top of your screen that says "The website wants to run the following add-on: 'Windows Media 6.4 Player Shim' from 'Microsoft Corporation'. Right-click directly on the yellow bar and click "Run" when you get the dialog box shown below:

Famis tutorial

 

Service Requests
The Service Request system allows users to create billable and non-billable requests for maintenance work to be perfromed by the downtown Operations team. This short video explains how to create a request, and how to monitor its progress once work has begun.
Training Video - Service Requests

If the video doesn't work, or if you prefer written instructions, the Service Requests training document includes the same material. The PDF can be found here: Service Requests Training Document (PDF)

 

Reports
This short video will explain how to use the FAMIS Reports module to view information in the database:
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Training Video - Reports

 

Visual Map
This short video will explain how to use the FAMIS Visual Map module to view floor plans of McGill space and run visual reports:
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Training Video - Visual Map

 

Space Survey
This short video will explain how authorized users can use the FAMIS Space Survey module to view and update room information in the database:
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Training Video - Space Survey

 

Other Modules
Access to additional modules is reserved for employees of Facilities, Operations, and Development (FOD) central office. These other modules use the FAMIS Navigator, a Java-based application that uses Oracle forms like Banner. Detailed training for these additional modules is only provided upon request to employees who are fulfilling specific roles within a department. Please contact the Facilities Call Center (FCC) at x4555 for more information.

Generic training for the FAMIS Navigator can be found here: Using the FAMIS Navigator

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