Frequently Asked Questions (FAQ) about the FAMIS
1. What Can FAMIS Do For Me?
2. How Do I Get Access to FAMIS?
3. How do I log-in to FAMIS?
4. FAMIS doesn’t run correctly when I first try to open it.
5. I'm having difficulty installing the Java or Oracle updates needed to run FAMIS.
6. When attempting to run FAMIS, I get a pop-up message that says: "Attachment to a running Virtual Machine failed."
8. Why does FAMIS open a 2nd browser window, and what happens to the first one after FAMIS starts up?
9. When I click on a link in another application, such as email, I wind up moving away from FAMIS. How can I get links I click on to open in a new window?
10. I would like to have several FAMIS sessions open at once but am having difficulty doing so.
McGill University is using FAMIS as the central
repository for space, project, and maintenance information. FAMIS users can
use the Reports module to find information and export it to Excel. Users
can also use Visual Map to view current floor plans of all campuses. Other
FOD personnel will use FAMIS to manage the departments operations and
All McGill staff has access to certain basic
modules. Access to additions modules is reserved for employees of
Facilities, Operations, and Development (FOD) central office. Contact the
Facilities Call Center for more information.
Click the link https://myfacilities.mcgill.ca/pfamis
to access the log-in page. Log-in using your McGill email address and
FAMIS requires both Java and Oracle services in
order to run. The first time you run FAMIS, you will have to update those
services before FAMIS will run correctly. Please refer to the Tutorials
page for instructions on “Loading FAMIS the first time”. You can access
this page by navigating to http://www.mcgill.ca/famis/tutorials
Many individuals have installed "pop-up blockers"
on their desktop to prevent advertisements from popping up when they surf
the internet. Unfortunately, a pop-up blocker may prevent plug-in
installations from launching properly. To get around this, most pop-up
blockers provide the ability to press the CTRL key while clicking a link to
allow a pop-up. You may also be able to modify the settings of your pop-up
blocker to allow pop-ups from particular locations, such as mcgill.ca. If
you need assistance making these setting changes, please contact ICS at
FAMIS uses Oracle jInitiator to render Forms over
the internet. jInitiator uses a Java Virtual Machine (JVM) in this process.
FAMIS isn't the only Java-based web application and there are different
flavors of JVM software, so it is likely that you have more than one flavor
on your system. Having multiple versions is not a problem, but sometimes
attempting to launch a new application in a window where a different
version is already running can be a problem.
If you encounter this error, open a completely new browser window and try again. You will not be able to use a browser window that was opened from a window that gives this error.
FAMIS should run on any operating system with an
Internet connection and a Web browser with Java 1.1.8+ plugin support.
Thus, Mac OSX and Linux running Firefox should be able to run FAMIS.
However, these configurations currently are not supported by McGill ITS, so
our ability to help troubleshoot these configurations will be
Certain modules spawn a new window for certain
forms and reports. You should leave the original window open, don’t log out
or close it. When you’ve finished with the second window, it’s better to
just close the window rather than click the “Log Out” link from the second
window. You should only log out from the main window when you’re finished
using the system.
You need to modify your browser set up so that
links open in a new browser window. In Internet Explorer, select TOOLS.
Select Internet Options and click on the Advanced tab. UN-check the box
titled "Reuse windows for launching shortcuts." Click OK to apply.
You should start additional FAMIS sessions from
shortcuts on your desktop rather than from Internet Explorer favorites or
This feature allows users to send email messages
from within certain FAMIS forms. All email messages sent from the form are
saved in its history for future reference. It is not, however, an email
management system like Outlook or Yahoo or Google mail. FAMIS can only send
emails to other email addresses. In addition, each email is attached to a
specific form and you can only find the email if you open that form. FAMIS
will work with your email system, like Outlook, but the bulk of your
communication will still be done outside of FAMIS.