We are committed to providing as much support as is needed to get you and your team comfortable and productive with the eCalendar update process.
How to Begin
Everyone should begin by reviewing the procedures and training videos provided in the eCalendar Procedures section, where you can find resources such as:
- a tutorial video;
- cheat sheet;
- the style guide;
- instructions for connecting to our remote desktop;
- and other useful reference tools.
This should be enough to get most people up and running.
During eCalendar review periods, we offer group Lab Sessions. These sessions are a great way to finish your eCalendar work in a secure environment, with members of the eCalendar team present to answer any questions you might have.
We strongly encourage all perfomers to sign up for and attend a session. See the lab session schedule for upcoming dates and instructions on how to register.
Email & Phone Support
Support is offered at any time via email at ecalendarsupport [dot] es [at] mcgill [dot] ca. Please provide details of the problem including screen shots, and a contact number so we can follow up by phone if necessary.
Instructions for screen shots:
- Capture the screen: Ctrl + Prnt Scrn, or use a screen cap software;
- Compose an email message and paste in the image: Ctrl + V.
During peak periods, please allow 2 to 3 working days for a reply.
Note: For technical issues related to the installation or malfunction of the software (Webtop or XMAX), please contact ICS at itsupport [at] mcgill [dot] ca rather than your own faculty's IT support.
If the problem is urgent, call the Service Desk at 514-398-3398 and select Option 2 for "Web & Document Management."