The instuctions found below may be downloaded via the following pdf file: How to recover/restore files on your EMF home directory (H:) [.pdf]
Please follow the steps below to retrieve your file:
Note: Your files cannot be restored from the Recycle Bin since they are stored on a network volume (not on the local workstation). Shadow copy is enabled allowing you to retrieve a copy of a file (from a snapshot). Snapshots are copies of your files at intervals throughout the day. Limited snapshots are available due to space limitations.
While logged into an EMF workstation:
- From the Desktop, launch Windows Explorer and locate your H:\drive.
- Select the Desktop folder.
NOTE: THE SAME PROCEDURE CAN BE FOLLOWED FOR OTHER FILES ON THE H:\ DRIVE.
- Right-click and select Properties.
- Click on Previous Versions tab.
- Select the version best suited for you to recover.
- Click on View --> Retrieve the file by copying (do not restore the file, as an existing version could be overwritten) to a desired location. Ensure that you have enough space available on your H:\ drive.
It is important that this be done at the earliest, as there are a limited number of versions saved..
Additional info to consider:
- If a file was created and deleted in the same day, it may not be available to recover.
- EMF can only provide support for files on the EMF network, i.e. not for those on the P:\ drive or USB key.
- If the file is not available from previous versions*, please see one of the EMF consultants in the d'Ombrain Lab located in Room G-15 of the Macdonald Harrington Building (MDHG15). Please provide the following:
- Your McGill ID card.
- The name of the file.
- The location of the file (i.e. folder, subfolder(s), etc.).
- The time/date/hour the file was deleted.
*Some fees may apply to restore EMF files from backup tapes.
If any additional help is needed, please see one of the EMF consultants in MDHG15.