Please click here to find a list of training presentations on COOL McGill
McGill IT instructions, as of February 2016
The most common issue that we get regarding Silverlight is that it doesn't work with Google Chrome, and the solution is simply to use another browser such as Internet Explorer or Firefox. For additional information, please see https://support.microsoft.com/en-us/kb/3058254. In addition, the problem mostly effects Windows users but it can happen with Mac; IT help desk directs Mac user to the Silverlight page: https://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx. There is a link on the page to download the latest version for Mac. Again it will only work with Safari or Firefox.
If you have other problems with COOL McGill, please communicate with the Cool McGill help desk. The best way to get timely and efficient support is to email the support team support [at] idealsystems [dot] ca or to use the form found here: http://cool.mcgill.ca/support/. You can also contact them by calling 514.907.0871 ext 1 for Technical Support.