Education Resources and Services
Education Resources and Services McGill University
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Education Resources and Services
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Educational Media Services
Educational Media Services
Education Building
3700 McTavish Street, room 219
Montreal, Quebec
H3A 1Y2
514-398-6950
Introduction
Educational Media Services provides audiovisual, multimedia, and computer support services to students and teaching staff in the Faculty of Education. Access to technical support, equipment and facilities is provided free of charge for all course-related work.
Free equipment loans
The equipment loan inventory includes a 30 seat mobile wireless computer lab, multimedia projectors, laptop computers, digital video and still cameras, DVD and VHS video playback units, digital audio recorders for recording lectures and interviews, and CD/MP3/tape boom boxes for in-class audio playback. Media related consumables such as CD-Rs and batteries are available for sale at the service counter.
Multimedia lab
An eight seat multimedia computer lab gives students access to workstations equipped for a range of multimedia production tasks including digital video editing and DVD burning. Students can create video programs, audio tracks, web sites and PowerPoint presentations, often combining "multi" media in each project. The lab is supported by experienced technical staff.
Classroom support
In-class technical support services are provided as needed, both by appointment and in urgent situations, as well as through ongoing maintenance of classroom technology facilites. All classrooms in the Faculty have Internet access while most are also equipped with wireless (wi-fi) connectivity.
Production services
Media production services are provided free of charge (except consumables) for teaching staff preparing teaching materials for Faculty of Education courses. Services include everything from making copies of various media (when legal), to live video recording, web site creation, banners, booklets, pamphlets, conference presentation materials and production of internationally distributed education journals. Production services are also available to research, administration and external clients at competetive pricing.
Conference support
In-house conference expertise is available for most technical aspects of supporting conferences in the Education building. This includes pre-conference planning, promotional materials preparation services and extensive conference-day technical support resources.
Instructional
Instructional functions comprise small group workshops and Media Services facilities orientation tours (both by appointment only), individual equipment and software operation assistance and troubleshooting, and technical support to courses.
Information services
Media Services manages and maintains a Faculty web server for course and other requirements, and participates in maintaining the Faculty website.
Sessional hours
(Aug 31, 2009 to April 16, 2010):
| Monday to Thursday | 08:15 - 20:45 |
| Fridays | 08:15 - 14:45 |
Spring/Summer hours
(April 20, 2009 to July 24, 2009):
| Monday to Friday | 08:15 - 16:45 |
Fête National and Canada Day:
Please note that we close one hour earlier at 3:45 PM during the Fête National and Canada Day holiday weeks.
Annual summer closing
| July 27, 2009 to August 21, 2009 | CLOSED |
Reopen one week before classes start
| August 24, 2009 - August 28, 2009 | |
| Monday to Friday | 08:15 - 16:45 |
Sessional hours resume
(Aug 31, 2009):
| Monday to Thursday | 08:15 - 20:45 |
| Fridays | 08:15 - 16:45 |
Educational Media Services is closed on Saturdays, Sundays and holidays.
Education Computer Lab
The Faculty of Education Computer Lab is located on the third floor (Room 328), and consists of a large microcomputer complex that houses two labs with IBM computers and a third lab with Macintosh computers. There are laser printing and scanning facilities, and consultants are available for help. This facility is available for courses, workshops and individual use by students and university staff. There is a charge for laser printing.
Hours of Operation
|
Monday to Thursday Friday Saturday |
9:00 - 20:45 9:00 - 17:00 11:00 - 16:00 |
Closed Sundays and Holidays. Summer hours to be announced.
Computing Services
The staff of the Computer Lab will help you get started and answer brief questions to the best of their knowledge (no consulting is done over the phone or outside of the Lab). Workshops are offered periodically to staff and students on how to use the computers and various software packages. The Lab Coordinator is available by appointment to assist staff regarding such topics.
IT Customer Services
|
ICS Team Lead Network Supervisor Information Technology Coordinator Network Technician |
Mr. Luc Levasseur Mr. Sean Huxley Mr. Rick Kerrigan Mr. Beshah Girma |
Beginning January 1st, 2008 the Faculty of Education has entered into a Service Level Agreement (SLA) with the university’s Information Technology Customer Services (ICS), McGill’s main service provider for information technology support.
There are 3 ways to request IT–related support.
- An ICS icon will be deployed to computer desktops throughout the faculty. When double clicked this icon will open a web form to fill out. This Icon will automatically appear on the PC desktop after a machine restart. ICS will contact Mac users to have the icon installed on their systems.
- E-mail support Support
- Phone Support (514) 398-3398
