- Desautels research
- desautels_research mcgill.ca/desautels
- Alain Pinsonneault
What Users Do Besides Problem-Focused Coping In the IT Security Context: An Emotion-Focused Coping Perspective
Authors: H. Liang, Y. Xue, Alain Pinsonneault and A. Wu
Publication: MIS Quarterly, Forthcoming
This paper investigates how individuals cope with IT security threats by taking into account both problem-focused and emotion-focused coping. While problem-focused coping (PFC) has been extensively studied in the IT security literature, little is known about emotion-focused coping (EFC).
We propose that individuals employ both PFC and EFC to volitionally cope with IT security threats, and conceptually classify EFC into two categories: inward and outward. Our research model is tested by two studies: an experiment with 140 individuals and a survey of 934 respondents.
Our results indicate that both inward EFC and outward EFC are stimulated by perceived threat, but that only inward EFC is reduced by perceived avoidability. Interestingly, inward EFC and outward EFC are found to have opposite effects on PFC. While inward EFC impedes PFC, outward EFC facilitates PFC. By integrating both EFC and PFC in a single model, we provide a more complete understanding of individual behavior under IT security threats.
Moreover, by theorizing two categories of EFC and showing their opposing effects on users’ security behaviors, we further examine the paradoxical relationship between EFC and PFC, thus making an important contribution to IT security research and practice.
Authors: Shamel Addas and Alain Pinsonneault
Publication: MIS Quarterly, Forthcoming
Abstract: Interruption of work by e-mail and other communication technologies has become widespread and ubiquitous. However, our understanding of how such interruptions influence individual performance is limited. This paper distinguishes between two types of e-mail interruptions (incongruent and congruent) and draws upon action regulation theory and the computer-mediated communication literature to examine their direct and indirect effects on individual performance.
Two empirical studies of sales professionals were conducted spanning different time frames: a survey study with 365 respondents and a diary study with 212 respondents. The results were consistent across the two studies, showing a negative indirect effect of exposure to incongruent interruptions (interruptions containing information that is not relevant to primary activities) through subjective workload, and a positive indirect effect of exposure to congruent interruptions (interruptions containing information that is relevant to primary activities) through mindfulness.
The results differed across the two studies in terms of whether the effects were fully or partially mediated, and we discuss these differences using meta-inferences. Technology capabilities used during interruptions episodes also had significant effects: rehearsing (fine-tuning responses to incoming messages) and reprocessing (reexamining received messages) were positively related to mindfulness, parallel communication (engaging in multiple e-mail conversations simultaneously) and leaving messages in the inbox were positively related to subjective workload, and deleting messages was negatively related to subjective workload.
This study contributes to research by providing insights on the different paths that link e-mail interruptions to individual performance and by examining the effects of using capabilities of the interrupting technology (IT artifact) during interruptions episodes. It also extends the experimental tradition that focuses on isolated interruptions. By shifting the level of analysis from specific interruption events to overall exposure to interruptions over time and from the laboratory to the workplace, our study provides realism and ecological validity.
Read full article: MIS Quarterly
Congratulations to Professor Alain Pinsonneault who has placed first in the world for research productivity in his field by the Association for Information Systems (AIS). The ranking is conducted annually to assess the research output of Information Technology scholars and is based on a weighted score that accounts for the number of authors on a single paper....
Authors: MacCrory, F., Choudhary, V., Pinsonneault, A.
Publication: Information Systems Research
Authors: Jha, S.K., Pinsonneault, A., Dubé, L.
Publications: MIS Quarterly: Management Information Systems...
Professor Alain Pinsonneault will be inducted into the Ordre National du Québec as a Chevalier (Knight) on June 22nd, 2016, for his outstanding contribution to Quebec’s reputation internationally. This is the highest honour that the Government of Quebec awards to a citizen....
Authors: Chung, S., Han, K., Animesh, A., Pinsonneault, A.
Publication:2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015...
Authors: Rahrovani, Y. and Pinsonneault, A.
Publication: System Sciences (HICSS), 2015 48th Hawaii International Conference...
The many faces of information technology interruptions: A taxonomy and preliminary investigation of their performance effects
Authors: Addas, S., Pinsonneault, A.
Publication: Information Systems Journal
Authors: Rahrovani, Y., Pinsonneault, A.
Publication: 35th International Conference on Information Systems "Building a Better World Through Information Systems", ICIS 2014
Authors: Qu, W.G., Pinsonneault, A., Tomiuk, D., Wang, S., Liu, Y.
Publication: Information and Management, March 2015
Professor Alain Pinsonneault has received an Association for Information Systems (AIS) Fellow Award at the 2014 International Conference for Information Systems (ICIS). The AIS Fellow Award was established in 1999, recognizes individuals who have made outstanding research, teaching and/or service contributions to the field of information systems....
Authors: Sunghun Chung, Animesh Animesh, Kunsoo Han and Alain Pinsonneault
ICIS 2014 Proceedings, December 15, 2014.
Authors: Rahrovani, Yasser; Kermanshah, Ali; Pinsonneault, Alain
Publication: Data Base for Advances in Information Systems
Authors: Qu, Wenguang; Pinsonneault, Alain; Tomiuk, Daniel; Wang, Shaoqing; Liu, Yuan
Publication: Information Management