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Customer Centric Metrics rescue retailer from Strategic Eccentrics: Customers take care of The Profits

Tom Peters has long argued the case for Customer Centricity. At the 2011 Progress Conference he said; “The magic formula that business has revealed is to treat their customers like guests and their employees like people.” So what is his 2013 take on strategy and leadership? Think of this as “Tom Peter’s Balanced Scorecard”.

Published: 8 Aug 2014

Littérature : entre livres et porte-jarretelles, il faut choisir…

Nouvelle « choc », en quelque sorte, dans le monde de la littérature à Montréal. Non, Michel Tremblay n’écrit pas un nouveau roman. Dany Laferrière n’a pas renoncé à son fauteuil à l’Académie française.

Published: 8 Aug 2014

Talking Management with Karl Moore: The socially responsible corporation? It’s a myth

This is Karl Moore of the Desautels Faculty of Management at McGill University, talking management for The Globe and Mail. Today, I am delighted to speak to Timothy Devinney, Leadership Chair in International Business at Leeds University.

Read full article: The Globe and Mail

Published: 8 Aug 2014

The 'non-state' solution

US Secretary of State John Kerry and his predecessor, Hillary Clinton, stick to their firm belief that a two-state solution is the only way to end the long-running Middle East conflict involving Israel and Palestine They are mistaken. 

Published: 8 Aug 2014

Insect burgers could be the future

Palm weevils. To look at, these tiny bugs are relatively unassuming, perhaps even slightly creepy to the insect-adverse. To Mohammed Ashour, however, they are the solution to many of the ills facing the developing world. The humble palm weevil could potentially eradicate world hunger and malnutrition, it could lift whole communities out of poverty, and bring down global C02 levels. For a creature measuring just a few inches in length, that's a lot of power.

Published: 8 Aug 2014

Ascent: A Practising Manager's Growth Mantra

Amit Chatterjee is the Managing Director of the Sartorius India group of companies since2002. He has been with the company since 1993. Sartorius AG (www.sartorius.com), is a 140-year-old German technology major listed on the German and French stock exchanges. A post graduate in Chemistry, Amit has a diploma in Practising Management from INSEAD, France and a Master of Management from McGill University, Canada. His professional repertoire includes 15 years in Sales and Marketing and 17 years in Strategic Management.

Published: 8 Aug 2014

La semaine de trois jours prônée par Carlos Slim

La proposition de Carlos Slim d’une semaine de travail de trois jours semble folle. Mais beaucoup, en 1922, pensaient Henry Ford fou quand il a annoncé que son personnel travaillerait cinq jours par semaine.

Published: 31 Jul 2014

Chapters downtown bookstore to close; Victoria's Secret to replace it

The Chapters bookstore at Stanley and Ste. Catherine will be closed and transformed into a Victoria’s Secret lingerie store.

... Despite the upgrades, bookstores are on their way out, said McGill business and technology professor Jui Ramaprasad.

Read full article: CTV News Montreal

Published: 31 Jul 2014

Airspace Safety

Guest host David Common spoke with Karl Moore. He is an associate professor at the Desautels Faculty of Management at McGill University, and worked in the airline industry for twenty years.

Listen: CBC

Published: 31 Jul 2014

Talking Management with Karl Moore: The two kinds of fashion designers

This is Karl Moore of the Desautels Faculty of Management at McGill University, talking management for The Globe and Mail. We are delighted to have Imran Amed here [founder and editor of The Business of Fashion blog]. He was given [a Desautel Management Achievement Award] from the MUS, the Management Undergraduate Society, one of the youngest award winners.

Published: 31 Jul 2014

Adam B. Coape-Arnold: Artisantrepreneur

Adam B. Coape-Arnold came to McGill’s School of Continuing Studies the day before classes started for the Fall 2013 semester in order to see what the School offered.

Published: 31 Jul 2014

Can a palm weevil cure world hunger?

Every week, Inside Africa takes its viewers on a journey across Africa, exploring the true diversity and depth of different cultures, countries and regions.

Published: 31 Jul 2014

Un modèle à reproduire

Il n’y avait pas meilleure adresse pour s’installer : intersection De Bleury et De la Gauchetière, en plein cœur du centre-ville de Montréal.

Published: 31 Jul 2014

World’s second richest man calls for three-day working week

Carlos Slim’s proposal that we work a three-day week sounds crazy. But many, in 1922, thought Henry Ford crazy when he announced that his staff would work a five-day week.

Published: 31 Jul 2014

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