Do the math on e-mails for better returns

McGill University Professor Henry Mintzberg and its management dean Peter Todd recommend getting a handle on your e-mail burden by tallying the number of e-mails or text messages you received during a given week; the portion of those messages for which some action on your part was required; and your send/receive ratio (the number of messages you sent divided by those you received). Finally, look at your origination rate - the percentage of sent messages that you initiated, rather than messages that originated elsewhere to which you replied.

Read full article: The Globe and Mail, July 29, 2012