Professor Thomas Dotzel has won the 2013 Best Services Article Award at the 23rd annual Frontiers in Service Conference held in Miami from June 26-29, 2014. The award comes from the American Marketing Association’s Services Marketing Special Interest Group, an organization comprised of the world’s top services marketing scholars, and is designed to honour the best services paper across all journals in the prior year (2013).
Authors: Dotzel, Thomas; Shankar, Venkatesh; Berry, Leonard L.
Publication: Journal of Marketing Research, April 2013
PhD, Marketing, Mays Business School, Texas A&M University, USA
Prof. Dotzel's research focuses on service innovations, hybrid innovations (good and service combined), innovation in emerging markets, firm capabilities, and measuring the financial value of marketing actions. His research appears or is forthcoming in the the MIT Sloan Management Review, the Harvard Business Review, and the Journal of Marketing Research. He is the recipient of the 2006 Liam Glynn/ASU Center for Services Leadership Research Award and a 2009 Senator Phil Gramm Doctoral Fellow. At Texas A&M University, he has won teaching awards both at the college and university level.
Prof. Dotzel earned his Ph.D. in Marketing from the Mays School of Business at Texas A&M University. He also holds an MBA from the University of Texas at Arlington, a Diplôme from the ESC Pau in France and a Diplom Betriebswirt from the University of Applied Sciences and Research in Munich, Germany. Prior to getting his Ph.D., he worked for five years in the hospitality industry in diverse countries and in the marketing division of the BMW Group in Munich.
Dotzel, Thomas, Venkatesh Shankar and Leonard L. Berry (2013), “Service Innovativeness and Firm Value,” Journal of Marketing Research, 50 (2), 259-76.
Shankar, Venkatesh, Leonard L. Berry, and Thomas Dotzel (2009), “A Practical Guide to Combining Products and Services,” Harvard Business Review, November, 94-99.
Berry, Leonard L, Venkatesh Shankar, Janet Turner Parish, Susan Cadwallader, and Thomas Dotzel (2006), “Creating New Markets Through Service Innovation,” MIT Sloan Management Review, 47(2),56-63.