Customer Centric Metrics rescue retailer from Strategic Eccentrics: Customers take care of The Profits
Tom Peters has long argued the case for Customer Centricity. At the 2011 Progress Conference he said; “The magic formula that business has revealed is to treat their customers like guests and their employees like people.” So what is his 2013 take on strategy and leadership? Think of this as “Tom Peter’s Balanced Scorecard”.
La proposition de Carlos Slim d’une semaine de travail de trois jours semble folle. Mais beaucoup, en 1922, pensaient Henry Ford fou quand il a annoncé que son personnel travaillerait cinq jours par semaine.
Carlos Slim’s proposal that we work a three-day week sounds crazy. But many, in 1922, thought Henry Ford crazy when he announced that his staff would work a five-day week.
We tend to admire leaders who proclaim, “If you can’t measure it, you can’t manage it.” But what if that’s not necessarily true?
... — Adapted from Simply Managing, Henry Mintzberg, Berrett-Koehler Publishers.
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Francis Fukuyama revisited his influential "End of History?" article recently and told readers of the Wall Street Journal (on June 6) that he was right after all.
When Bill Gates first met Warren Buffett, their host at dinner, Gates’ mother, asked everyone around the table to identify what they believed was the single most important factor in their success through life. Gates and Buffett gave the same one-word answer: “Focus.”
McGill’s initial experiment with Massive Open Online Courses, or MOOCs, has been a success and the first offering, Food for Thought, will be repeated next year.
Canada has excellent universities: for example, our share of highly cited publications is nearly 10 times our share of the world population. We also have great companies, and according to a 2014 Bloomberg ranking, Canada is the second-best country in the world in which to do business. Over the last 15 years, our governments have put in place many new investments in research and development, as well as innovation-friendly policies.
Invité dernièrement à la Chambre Française de Commerce et d’Industrie du Maroc (CFCIM) pour débattre du thème pluridisciplinaire : « Pour un management dynamique des finances publiques », M. Noureddine Bensouda, Trésorier général du Royaume a présenté un exposé explquant son parti pris ce type de management.
As I read the lead article in the latest issue of Stanford Social Innovation Review, “Strategic Philanthropy for a Complex World,” by John Kania, Mark Kramer, and Patty Russell, I tried to imagine what it would feel like to do so from the vantage point of the director of a small nonprofit.