What happens when people don’t understand the work you do? Worse still, what happens when your job relies on the input (financial and otherwise) of the public and clients who incorrectly think they understand the nature of your work?
Research I conducted in conjunction with researchers at a number of universities analysed just this, and we found that in complex professions such as the legal, nursing, accountancy and architecture sectors, both pay and performance can suffer when clients don’t fully understand a profession.
-Article by Heather Vough
"What Clients Don't Get About My Profession: A Model of Perceived Role-Based Image Discrepancies," Academy of Management Journal
Authors: Vough, Heather; Cardador, M. Teresa; Bednar, Jeffrey S.; Dane, Erik; Pratt, Michael G.
Publication: Academy of Management Journal, August 2013
How Did Black Sabbath Get Their First Number One Album in 46 Years? By Reclaiming Their Original Blueprint
Ozzy Osbourne sold 100 million albums worldwide as a solo artist and as a founding member of Black Sabbath. He was a television star and sat comfortably on the throne of his (and his wife Sharon’s) own making. Yet he still dreamed of a greater feat. “I suppose the one ambition I have left,” he wrote in his bestselling 2009 memoir, I Am Ozzy, “is to get a number one album in America.”
PhD, Organizational Behaviour, University of Illinois, Urbana-Champaign, USA
BA, Comparative Literature and Philosophy-Neuroscience-Psychology,Washington University, USA
Bronfman Building, [Map]
1001 rue Sherbrooke Ouest
Heather Vough joined the Desautels Faculty of Management in 2008. Her research focuses on understanding how meaning and identity develop in organizations. She addresses these questions drawing on insights from theories of sensemaking, identity work, coping, and social construction. Her research has appeared in the Academy of Management Journal, Organization Science, the Journal of Vocational Behavior and Human Resource Development Review. She has relied on various organizational contexts to inform her work including architecture firms, call centers, international organizations, start-up companies, and college radio stations.
Papers in Peer-Reviewed Journals
Vough, H.C., Cardador, M. T., Bednar, J.S., Dane, E. & Pratt, M.G. (2013) What clients don’t get about my profession: The costs and management of role-based image discrepancies. Academy of Management Journal, 56(4): 1050-1080.
Gagnon, S., Vough, H. C., & Nickerson, R. (2012) Learning to Lead, Unscripted: Using Improvisational Theatre to Teach Affiliative Leadership. Human Resource Development Review, 11(3): 299-325.
Vough, H. C. (2012) Not all identifications are created equal: Exploring employee accounts for workgroup, organizational, and professional identification. Organization Science, 23(3):778-800.
Sargent, L. D., Bataille, C. D., Vough, H. C., & Lee, M.D. (2011) Metaphors for retirement: Unshackled from schedules. Journal of Vocational Behavior, 79(2): 315-324.
Books and Edited Volumes
Chapters in Books
Vough, H. C. & Parker, S. (2008) Work design: Still going strong. In Barling, J. and Cooper, C. L.. (Eds.) Handbook of Organizational Behavior: Volume 1: Micro approaches. Los Angeles: Sage.
Vough, H. C., Broschak, J. P., & Northcraft, G. B. (2005) Here today, gone tomorrow? Effects of nonstandard employment status on workgroup processes and outcomes. In Neale, M. A., Mannix, E. A., and Thomas-Hunt, M. (Eds.). Research on Managing Groups and Teams: Volume 7: Status. London: Elsevier Press.
2012: Nominee for best paper in Careers Division for “Where do I go from here? Meaning-making in response to missed promotions” Annual Meeting of the Academy of Management, Boston, MA.
2011: Nominee for best symposium in Careers Division for “’So what do you do?’: Professional identity content and process” Annual Meeting of the Academy of Management, San Antonio, TX.
2006, 2007, 2008, 2009, 2011: Best Reviewer Award, Annual Meeting of the Academy of Management, Managerial and Organizational Cognition (MOC) Division. Organizational Behavior Division.
2004: Best Student Paper, Management and Organizational Cognition Division, Annual Meeting of the Academy of Management, New Orleans.
2003-2004: Hiram Scovill Endowment Research Assistantship Award, University of Illinois at Urbana- Champaign
2002-2006: University of Illinois Fellowship Award, Organizational Behavior.
2002-present: Harry J. Gray Fellowship Award, Department of Business Administration, University of Illinois at Urbana-Champaign
2008: Institute of Work Psychology Early Career Visiting Fellowship, University of Sheffield
2006-2007: Richard D. and Anne Marie Irwin Fellowship
2002-2005: Diffenbaugh Fellowship, University of Illinois at Urbana-Champaign.
2010-2011: Understanding the Development and Implications of Entrepreneurial Firm Identity across Three Countries w/ R. Barbulescu, D. Oliver, A. Vadera, Principal Investigator, SSHRC
2008-2001: Re-invention of Retirement: A Study of Baby-Boomer Managers in Two Nations, Co-Investigator, SSHRC
Authors: Gagnon, Suzanne; Vough, Heather C.; Nickerson, Robert