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Customer Centric Metrics rescue retailer from Strategic Eccentrics: Customers take care of The Profits

Fri, 2014-08-08 11:52

Tom Peters has long argued the case for Customer Centricity. At the 2011 Progress Conference he said; “The magic formula that business has revealed is to treat their customers like guests and their employees like people.” So what is his 2013 take on strategy and leadership? Think of this as “Tom Peter’s Balanced Scorecard”.

Source Site: /desautels

Littérature : entre livres et porte-jarretelles, il faut choisir…

Fri, 2014-08-08 11:50

Nouvelle « choc », en quelque sorte, dans le monde de la littérature à Montréal. Non, Michel Tremblay n’écrit pas un nouveau roman. Dany Laferrière n’a pas renoncé à son fauteuil à l’Académie française.

Source Site: /desautels

Talking Management with Karl Moore: The socially responsible corporation? It’s a myth

Fri, 2014-08-08 11:50

This is Karl Moore of the Desautels Faculty of Management at McGill University, talking management for The Globe and Mail. Today, I am delighted to speak to Timothy Devinney, Leadership Chair in International Business at Leeds University.

Read full article: The Globe and Mail

Source Site: /desautels

The 'non-state' solution

Fri, 2014-08-08 11:48

US Secretary of State John Kerry and his predecessor, Hillary Clinton, stick to their firm belief that a two-state solution is the only way to end the long-running Middle East conflict involving Israel and Palestine They are mistaken. 

Source Site: /desautels

Insect burgers could be the future

Fri, 2014-08-08 11:47

Palm weevils. To look at, these tiny bugs are relatively unassuming, perhaps even slightly creepy to the insect-adverse. To Mohammed Ashour, however, they are the solution to many of the ills facing the developing world. The humble palm weevil could potentially eradicate world hunger and malnutrition, it could lift whole communities out of poverty, and bring down global C02 levels. For a creature measuring just a few inches in length, that's a lot of power.

Source Site: /desautels

Ascent: A Practising Manager's Growth Mantra

Fri, 2014-08-08 11:45

Amit Chatterjee is the Managing Director of the Sartorius India group of companies since2002. He has been with the company since 1993. Sartorius AG (www.sartorius.com), is a 140-year-old German technology major listed on the German and French stock exchanges. A post graduate in Chemistry, Amit has a diploma in Practising Management from INSEAD, France and a Master of Management from McGill University, Canada. His professional repertoire includes 15 years in Sales and Marketing and 17 years in Strategic Management.

Source Site: /desautels

Enhanced Use of IT: A New Perspective on Post-Adoption

Fri, 2014-08-08 10:52

Author: Farima Bagayogo, Fatou; Lapointe, Liette; Bassellier, Geneviève

Publication: Journal of the Association for Information Systems 

Abstract: 

Category:
Source Site: /desautels

Upcoming Mini-MBA - Intergrated Management Thinking (IMT)

Thu, 2015-04-23 09:00 - Sat, 2015-05-09 21:00
Bronfman Building : Unit 601, 1001 rue Sherbrooke Ouest Montreal Quebec Canada , H3A 1G5
Price: $2995

Mini-MBA capstone experience for decision-makers

Contact Information

Contact: Customer Service Team
Organization: McGill Executive Institute
Email:
Office Phone: 514-398-3970

UPCOMING Mini-MBA - Executive Development Course (EDC) Toronto

Wed, 2015-05-27 09:00 - Sat, 2015-06-20 18:30
Price: $4495

Mini-MBA for changing times

This flagship program condenses key topics from leading MBA and EMBA courses into eight high impact days. It is designed to boost your career success through a comprehensive understanding of the pillars of business: strategy, marketing, financial acumen, negotiations and people skills.

Contact Information

Contact: Customer Service Team
Organization: McGill Executive Institute
Email:
Office Phone: 514-398-3970

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