Customer Centric Metrics rescue retailer from Strategic Eccentrics: Customers take care of The Profits
Tom Peters has long argued the case for Customer Centricity. At the 2011 Progress Conference he said; “The magic formula that business has revealed is to treat their customers like guests and their employees like people.” So what is his 2013 take on strategy and leadership? Think of this as “Tom Peter’s Balanced Scorecard”.
Nouvelle « choc », en quelque sorte, dans le monde de la littérature à Montréal. Non, Michel Tremblay n’écrit pas un nouveau roman. Dany Laferrière n’a pas renoncé à son fauteuil à l’Académie française.
This is Karl Moore of the Desautels Faculty of Management at McGill University, talking management for The Globe and Mail. Today, I am delighted to speak to Timothy Devinney, Leadership Chair in International Business at Leeds University.
Read full article: The Globe and Mail
Cricket bruschetta, chocolate mealworm cookies... coming to a supermarket near eww! Inside North America's first industrial-scale farm where bugs are hatched, gassed and cooked to meet a soaring demand - for HUMAN consumption
'Minus one!' There's a familiar scrunching noise as an escapee is stepped on. Then I accidentally step on one too.
US Secretary of State John Kerry and his predecessor, Hillary Clinton, stick to their firm belief that a two-state solution is the only way to end the long-running Middle East conflict involving Israel and Palestine They are mistaken.
Palm weevils. To look at, these tiny bugs are relatively unassuming, perhaps even slightly creepy to the insect-adverse. To Mohammed Ashour, however, they are the solution to many of the ills facing the developing world. The humble palm weevil could potentially eradicate world hunger and malnutrition, it could lift whole communities out of poverty, and bring down global C02 levels. For a creature measuring just a few inches in length, that's a lot of power.
Amit Chatterjee is the Managing Director of the Sartorius India group of companies since2002. He has been with the company since 1993. Sartorius AG (www.sartorius.com), is a 140-year-old German technology major listed on the German and French stock exchanges. A post graduate in Chemistry, Amit has a diploma in Practising Management from INSEAD, France and a Master of Management from McGill University, Canada. His professional repertoire includes 15 years in Sales and Marketing and 17 years in Strategic Management.
Author: Farima Bagayogo, Fatou; Lapointe, Liette; Bassellier, Geneviève
Publication: Journal of the Association for Information Systems
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