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Going "Lean" in Healthcare

Long waiting lists, hard-to-access care, overcrowded waiting rooms, staff shortages, high costs, low productivity, stressed-out employees, and medical mistakes; there are many reasons for optimizing health care performance.

The time has come to introduce a new vision supporting improvement and upcoming work organization initiatives.

Lean Healthcare (adapted from the world class best practices of the Toyota Production System) is an innovative approach that provides the health care network with efficient, outside the box solutions. It involves employees’ participation and it focuses particularly on:

  • Patient needs and satisfaction;
  • Waiting and response times reduction;
  • Care quality improvement;
  • Costs reduction;
  • Employee quality of life.

The Lean Healthcare approach, already implemented in several health care institutions in North America, has demonstrated significant results, namely:

  • 15 to 50% greater productivity;
  • 20 to 75% more capacity;
  • 25 to 100% shorter waiting lists;
  • 25 to 80% shorter patient waiting and treatment times, reducing workload and stress;
  • 10 to 30% lower operating costs;
  • 5 to 25% reduction in floor space needs;
  • 10 to 40% less supply inventory;
  • 25 to 100% improvement of critical equipment use;
  • 5 to 15% fewer medical mistakes.

Date: TBA
Time: 9:00 am – 5:00 pm
Location: 688 Sherbrooke Street West, room to be confirmed
Fee: $695.00 CAD plus applicable taxes


This course will demonstrate how the Lean approach in Healthcare can provide “outside the box” solutions to resolve process issues and improve quality, cost and delivery of healthcare services. A Role-Play simulation of a Healthcare process will allow participants to live the relevancy of applying Lean in their environment.

Who Should Attend

  • Healthcare managers and administrators
  • Physicians
  • Nurses
  • Clinical staff
  • Laboratory and specialized healthcare services
  • Pharmaceutical staff

Topics Covered

  • Introduction to Lean principles
  • Their applicability to Healthcare environment
  • Roles play simulation of a Healthcare process



Mr. Guy Martel, P.Eng, MBB, Director at Fujitsu, is in charge of the Lean Solutions practice for the Montreal office. Principal Consultant, he possesses a solid expertise in business process optimization through the world class best practices; LEAN Six Sigma methodologies.

He holds a Bachelor’s degree in Chemical Engineering from Laval University. He also acquired his Master Black Belt certification in Lean Six Sigma.

Cancellation Policy

All cancellation & substitution requests must be made in writing. The following Cancellation Policy applies:

Up to 14 days prior to the start date: Full refund
7 days prior to the start date: Refund minus $100 Cancellation fee
Within 7 days of the start date: No Refund, however suitable participation substitution will be permitted

If no notice is given prior to the start of the event(s) and you fail to attend, you will be liable for the full course fee.

McGill SCS reserves the right to cancel an event up to 5 days prior to its start.

Contact Information

Telephone: 514-398-5454

E-mail: pd.conted [at]


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