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Managing Workplace Diversity: Personalities at Work

There are many reasons why people who live or work together experience dissatisfaction, misunderstanding and conflict. One of these reasons may be related to dealing with people with different personalities. This workshop uses type theory, Jungian concepts of personality preferences and the Myers-Briggs Type Indicator (MBTI) to address some of the potential areas for misunderstandings or conflict between people due to personality differences. Awareness and understanding of these differences increase acceptance of others and allow participants to gain skills in interacting more effectively with different people. Emphasis is also put on the benefits of leveraging differences in work teams.

Date: TBA
Time: 9:00 am - 5:00 pm
Location: 688 Sherbrooke West
Fee: $ 545 CAD plus applicable taxes


This workshop uses personality type theory and the Myers-Briggs Type Indicator to address some of the potential sources of misunderstanding between people, with an emphasis on how these differences manifest themselves in the work place. Hands-on learning activities help participants gain skills to interact more effectively with different people.

Who Should Attend

Human resources professionals, managers, supervisors, team leaders.


At the end of this workshop participants will be able to:

  • Understand the impact of their own personality preferences on their interactions with others
  • Understand how personality preferences can affect human interactions
  • Leverage the benefits associated with differences and minimize the pitfalls associated with differences
  • Adapt to different personalities to increase their level of satisfaction and mutual goal attainment with co-workers.

Topics Covered

  • What is personality?
  • Jung’s type theory of personality and the Myers-Briggs Type Indicator (MBTI) – meaning and potential impact of preferences
  • Sources of energy
  • Perception function
  • Decision function
  • Life orientation
  • Relationships between types and:
  • Typical work processes and methods
  • Working in teams
  • Decision-making
  • Career preferences
  • Reaction to change
  • Stress management
  • Communication styles.


Ann Brosseau

Ann Brosseau, M.A., PhD(c)

With an educational background in the fields of psychology, sociology, adult education and human resource management and 20 years experience in training and education, Ms. Brosseau specializes in helping learners develop useful and relevant interpersonal, leadership and human resource management skills required to excel in the workplace - as employees, team members, managers or human resource professionals. Building on the experience of learners, she favours an experiential, hands-on approach to learning.

Cancellation Policy

All cancellation & substitution requests must be made in writing to pd.conted [at]
Receive a full refund if your cancellation request is received up to 14 days prior to the start date of the workshop.
Receive a refund minus $100 cancellation fee if your cancellation request is received up to 7 days prior to the start date of the workshop.
No Refunds are issued if your cancellation request is received within 7 days of the start date of the workshop, however suitable participation substitution will be permitted.
Please note that if no notice is given prior to the start of the event(s) and you fail to attend, you will be liable for the full course fee.
McGill SCS reserves the right to cancel an event up to 5 days prior to its start.

Contact Information

Telephone: 514-398-5454

E-mail: pd.conted [at]

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