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Managing Day-to-Day Performance to Ensure Results

Often staff members are promoted to managerial posts because they are good at what they do and not necessarily because they know how to manage people. Managing day-to-day performance of employees is not an “extra” management task: managing employee performance takes place through a manager’s normal, continual, daily interactions with employees.

Date: TBA
Time: Thursdays 4 - 9 p.m.; two Saturdays 9 am – 5 pm
Location: McGill downtown campus
Fee: $895 plus applicable taxes
Alumni fee: $761 plus applicable taxes


Participants learn how to manage the performance of others on a daily basis by communicating clear expectations, setting the stage for optimal performance, and motivating employees. Understanding how performance is monitored, combined with knowing how to give positive and constructive feedback and manage resistance, help managers get the desired results for the work unit. This 2-day workshop shows managers how to effectively provide direction, resources, context, and feedback to help achieve employee expectations. Ample practice sessions and case analyses provided.

Who Should Attend

Managers, supervisors, team leaders, or any professional involved in managing performance.


At the end of this workshop the participants will be able to:

  • Provide their employees with clear expectations for their jobs
  • Identify strategies for enhancing employee ability to perform
  • Identify what they can do to motivate employees to do their best
  • Monitor employee performance
  • Manage resistant behaviours
  • Give positive recognition
  • Give constructive feedback to improve performance

Topics Covered

  • Components of a clear expectation
  • How to communicate clear expectations
  • The manager’s role in enhancing an employee’s ability to do the job
  • How to create a motivating environment
  • Why employees disengage
  • How to monitor employee performance
  • How to manage resistance
  • How to give positive recognition
  • How to give constructive feedback to improve performance


Wendy Shanken Cavendish,
BA in Philosophy from the University of the Pacific, Stockton, California

Ms. Wendy Shanken Cavendish is a senior facilitator, consultant, and workshop developer in the field of managing people performance. She has over 20 years of experience in both developing and delivering workshops on management skills with emphasis on interpersonal communication. She has provided these services to a variety of major corporate and not-for profit clients throughout the world.

Ms. Shanken Cavendish has extensive experience working with all levels of professionals, as shown by her work in developing competency-based training curriculum (competency-based interviewing skills, basic management skills, behavioural styles awareness, managing day-to-day performance, coaching and giving feedback), facilitating 360 degree feedback programs (results interpretation and competency-development planning), and providing one-on-one and group consultative services.

Ms. Shanken Cavendish is at ease with cross-cultural and multi-cultural audiences based on her direct working and living experiences with Mexican, US Hispanic, American and French-Canadian cultures. This in turn has been enhanced with her work as a facilitator of management training programmes and team building interventions for the United Nations Secretariat, Department of Peacekeeping Operations (DPKO), UNICEF and IATA at numerous locations including USA, Chile, Mexico, Switzerland, Austria, The Netherlands, Kosovo, Macedonia, Georgia, Kazakhstan, Afghanistan, Ethiopia, Congo, Kenya, Burundi, South Africa, Sierra Leone, Cote d’Ivoire, Liberia, Egypt, Syria, Lebanon, Jordan, Kuwait, Nepal, Thailand, Maldives and Timor-Leste.

Ms. Shanken Cavendish holds degrees in both intercultural/ interpersonal communication and philosophy. She is also a published co-author (Pfeiffer, 2007) with her book entitled, Stepping Up – A Road Map for New Supervisors.

Cancellation Policy

All cancellation & substitution requests must be made in writing to pd [dot] conted [at] mcgill [dot] ca.
Receive a full refund if your cancellation request is received up to 14 days prior to the start date of the workshop.
Receive a refund minus $100 cancellation fee if your cancellation request is received up to 7 days prior to the start date of the workshop.
No Refunds are issued if your cancellation request is received within 7 days of the start date of the workshop, however suitable participation substitution will be permitted.
Please note that if no notice is given prior to the start of the event(s) and you fail to attend, you will be liable for the full course fee.
McGill SCS reserves the right to cancel an event up to 5 days prior to its start.

Contact Information

Telephone: 514-398-5454
E-mail: pd [dot] conted [at] mcgill [dot] ca