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Change Management – The Human Dimension of Business Transformation

Business initiatives by their very nature enable change. Many initiatives, while succeeding to deliver on traditional measures of time/cost/scope, fail because key aspects of personal and organisational change have not been adequately addressed.

Date: TBA
Time: 6:00 -9:00 pm
Location: 688 Sherbrooke West
Fee: $245 CAD plus applicable taxes


This workshop addresses change management practices for business professionals, project managers, continuous improvement leaders, change practitioners or any professional who wants to better understand the human dynamics while implementing any change initiative.

The workshop will tackle how to effectively integrate essential change management activities and milestones, within the overall business improvements/projects initiatives, in a very practical way (theory to practice) to achieve maximum results.

Who Should Attend

Project Managers, Business Leaders, Risk Management professionals, Change Management practitioners, HR professionals, Business Science and MBA students to complement knowledge and skills, etc.


At the end of this workshop participants will be able to:

  • Gain high-level awareness and understanding about change management specially integrated into business continuous improvement and transformation initiatives.
  • Apply a ‘real world’ model that works to integrate change management and business management practices.
  • Reduce risk of conflict through understanding of emotional transition patterns
  • Use a practical ‘tool box’ of best practices to implement change.

Topics Covered

  • Introduction to Change Management
  • You as Change Leaders
  • Understanding personal and organizational changes and behavioural impacts
  • Team dynamics
  • Dealing with Resistance
  • Transitions
  • Creating an integrated approach for business initiative phases and Change Management
  • Case studies and reflections


 Merling Sapene

Ms. Sapene holds a Master in Human Systems Interventions from Concordia University. As Director of IT Business Solution Integration Competency Center - Bombardier, Merling leads teams at the forefront of innovation in international, multicultural and complex business transformation projects.

With over 20 years’ experience in business administration, she specializes in strategic analysis, organization effectiveness, redesign and automatization, performance management and change enablement.

Merling participates on the Social Affairs Committee at the Montreal Board of Trade and is an active member of the Project Management Institute.

Public Speaking: Project Management Institute, McGill, ProjectWorld – Montreal 2008, Prosci, Change Management Global Conference (Orlando, Las Vegas) 2009, 2011, 2010 (white paper published).

Merling Leads the IT Change Management Competency Center at Bombardier Aerospace. Published by Gartner as “Best Practice – 2006”.

Cancellation Policy

All cancellation & substitution requests must be made in writing. The following Cancellation Policy applies:

Up to 14 days prior to the start date: Full refund
7 days prior to the start date: Refund minus $100 Cancellation fee
Within 7 days of the start date: No Refund, however suitable participation substitution will be permitted

If no notice is given prior to the start of the event(s) and you fail to attend, you will be liable for the full course fee.

McGill SCS reserves the right to cancel an event up to 5 days prior to its start.

Contact Information

Telephone: 514-398-5454

E-mail: pd [dot] conted [at] mcgill [dot] ca