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Coaching as a Management Skill to Achieve Exceptional Performance

As more organizations adopt a coaching culture, the need for expertise in coaching grows. Coaching recognizes the inherent potential of people and as a collaborative process (manager-employee) widens the sphere of intellect and impacts the learning process. By using a “coach approach”, managers shift from being directive and controlling to coaching for exceptional results.

Managers who are effectively involved in the growth and development of their employees make behaviour change happen. The manager with a coaching mind-set builds a work environment that guides employees to achieve higher levels of skills, increased engagement, and promotes personal development.

Date: November 20 and 27, 2015
Time: 9:00 am - 5:00 pm
Location: 688 Sherbrooke West
Fee: $ 895 CAD plus applicable taxes

PMI® Professional Development Units (PDUs): 14


This 2-day interactive workshop offers managers an opportunity to envision how they can develop a coaching culture by discovering the inherent benefits of a “solution-focused” model of coaching. Participants will gain the understanding of how coaching promotes trust and collaboration, leads to better working relationships, and can enhance motivation, engagement, and commitment in the workplace.

Who Should Attend

Executives, managers, and supervisors; Staff looking to progress into a management position; Professionals wanting to learn advanced communication and coaching as a management skill.


At the end of this workshop participants will be able to:

  • experience first-hand the cutting edge coaching technology currently used by coaches
  • demonstrate that self empowerment is a key component in embedding coaching into the culture of an organization
  • leverage employees’ strengths in order to improve opportunities for growth
  • set and communicate appropriate goals and expectations when coaching employees
  • provide positive and constructive feedback in a way that motivates and leads to positive changes
  • learn “what to say” and “how to say it” when providing feedback to staff

Topics Covered

  • What is coaching?
  • Process of coaching in the workplace
  • Personal coaching styles
  • Understanding of coaching models
  • Tool chest of coaching skills
  • Case scenarios
  • Situational skills of coaching –
  • Coaching for motivating others
  • Coaching for engagement
  • Coaching for performanceCoaching practice and feedback sessions


Zina SuissaDr. Zina Suissa, Professional Certified Coach (International Coach Federation), is a leadership and team coach. She completed her coach training at the University of Texas at Dallas having attained a Graduate Certificate in Executive and Professional Coaching. She is a member of the International Coach Federation and the Order of Psychologists of Quebec. Additionally, she is certified and qualified to administer corporate diagnostic measures (team, conflict, emotional intelligence). Dr. Suissa is an Adjunct Professor and Coordinator of Organizational Behaviour in the Career and Management Studies at McGill University and has taught courses in Organizational Behaviour and Managing Organizational Teams at the undergraduate, graduate diploma and M.B.A. levels. She holds a master degree from McGill University and Ph.D. in psychology from University of Montreal. She has been honoured as distinguished teacher of the year in the Career and Management Studies at McGill University.

Cancellation Policy

All cancellation & substitution requests must be made in writing. The following Cancellation Policy applies:

Up to 14 days prior to the start date: Full refund
7 days prior to the start date: Refund minus $100 Cancellation fee
Within 7 days of the start date: No Refund, however suitable participation substitution will be permitted

If no notice is given prior to the start of the event(s) and you fail to attend, you will be liable for the full course fee.

McGill SCS reserves the right to cancel an event up to 5 days prior to its start.

Contact Information

Telephone: 514-398-5454

E-mail: pd [dot] conted [at] mcgill [dot] ca