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Conflict Resolution Workshop

Conflict resolution is the process of resolving a conflict or dispute by identifying and satisfying some or all of each side’s needs and addressing their interests. Knowing how to manage and resolve conflict is essential for leading an organization, managing a department, building and enhancing your interpersonal relations within your workplace, your family and community.

Date: TBA
Time: 9:00 am – 5:00 pm
Location: 688 Sherbrooke West
Fee: $545 CAD plus applicable taxes

Hours recognized by CRHA: 6,5

PMI® Professional Development Units (PDUs): 7


The purpose of this class is to engage participants in a process of seeing conflict as an opportunity for growth, development, and enhancing business and other relationships, rather than approaching conflict with fear or simply avoiding it altogether. The session will include analytical and practical tips on how to resolve conflict, and how to manage conflict when resolution is not possible.

Who Should Attend

Professionals wishing to improve their ability to respond to conflict and contribute to building stronger organizations and communities.


At the end of this workshop the participants will learn:

  • How to listen to others in ways that facilitate resolving, or at least managing conflicts
  • How to approach difficult situations with a solution-oriented mindset
  • How to address the emotional responses of others
  • How to develop methods of creating a dialogue around interests rather than positions
  • How to influence relatively positive outcomes for both parties
  • Techniques on how to avoid future conflicts

Topics Covered

  • Theories of Conflict Resolution
  • Types of Conflicts
  • Resolution Strategies
  • Communication Skills 
  • Emotional Intelligence


Jay HewlinJay A. Hewlin, Esq., J.D.

Jay A. Hewlin is an attorney and consultant specializing in managerial effectiveness, leadership and employment law. Jay is a lecturer at McGill Faculty of Management, where he teaches Negotiations and Conflict Management. In addition to his legal experience, Jay is a seasoned manager and entrepreneur, having worked as an executive in private industry and managed his own corporation in New York. He has extensive experience in negotiating and drafting contracts. Jay received his Juris Doctorate from Columbia University School of Law and BA in Music from Boston University. He has published in The Corporate Counsellor, Columbia Law Review and Ovation Magazine. As well Jay authored a book titled: The First Fifteen Minutes (For Those Dating With Marriage in Mind).

Mr. Hewlin is the recipient of 2013 Desautels Faculty of Management Distinguished Teaching Award.

Cancellation Policy

All cancellation & substitution requests must be made in writing. The following Cancellation Policy applies:

Up to 14 days prior to the start date: Full refund
7 days prior to the start date: Refund minus $100 Cancellation fee
Within 7 days of the start date: No Refund, however suitable participation substitution will be permitted

If no notice is given prior to the start of the event(s) and you fail to attend, you will be liable for the full course fee.

McGill SCS reserves the right to cancel an event up to 5 days prior to its start.

Contact Information

Telephone: 514-398-5454
E-mail: pd [dot] conted [at] mcgill [dot] ca