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Interpersonal Skills for Professionals

Strong interpersonal skills and emotional intelligence have been identified as key ingredients for success in the professional world. Professionals from any and all fields of expertise need to rely on their interpersonal skills when interacting with others. These skills define their success in countless interactions, from communicating with colleagues, subordinates, superiors, clients and other stakeholders, to presentations and professional writing (work e-mails, contracts, etc.).  Evidence of the growing value and significance of interpersonal skills can be found in the emphasis placed on professional standards and competencies by an increasing number of professional orders and associations.

Dates and Times:
Saturdays: October 4, November 1 (9am-4pm)
Tuesdays: October 7, 14, 21, 28, November 4, 11 (6-9 pm)
Fees: $1.095
Alumni and current students fee: $930.75
Credit Weight: 4.5 Continuing Education Units (CEUs)

Click here to register.

Course Description

The objective of this course is to help participants develop effective interpersonal skills. Emphasis is placed on the following areas: communication styles, emotional intelligence, conflict resolution, working with teams and influencing others, workplace diversity and intercultural communication, presentation skills, and facilitation skills. As a result of acquiring and developing these interpersonal skills, learners can increase their overall professional effectiveness.

Course Duration

30 hours in class + 15 hours of assignments and readings

Course Outline:

  • Components of communication
  • Personality and communication styles
  • Active listening and intentional responding
  • The gift of feedback, coaching
  • Workplace diversity and intercultural aspects of communication   
  • Working with emotional intelligence    
  • Conflict resolution
  • Sources and types of conflict
  • Direct and indirect conflict
  • Conflict resolution strategies and styles          
  • Working with and influencing others
  • Teamwork and team dynamics
  • Leading and influencing others  
  • Presentation skills 
  • Facilitation skills
  • Written communication skills     


Ann Brosseau, M.A., PhD(c)

With an educational background in the fields of psychology, sociology, adult education and human resource management and 20 years experience in training and education, Ms. Brosseau specializes in helping learners develop useful and relevant interpersonal, leadership and human resource management skills required to excel in the workplace - as employees, team members, managers or human resource professionals. Building on the experience of learners, she favours an experiential, hands-on approach to learning.

Contact Information

Telephone: 514-398-5454
E-mail: pd [dot] conted [at] mcgill [dot] ca