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Best Practices in Aerospace Management

May 29 - June 2, 2017

A five-day intensive practical course divided into five sessions providing a broad view of aerospace industry management best practices from leading Canadian experts.

Click here to view the 2017 Program Brochure

Session 1  |  Session 2  |  Session 3  |  Session 4  |  Session 5

Monday, May 29, 9 - 5 p.m.

Session 1:  Aerospace Business & Strategy

  • Models of strategic planning and their application in Aerospace using current case studies.
  • Key OEM and major current new aircraft development programs.
  • Tier 1 to 3 Ecosystems.
  • Business model for new products and services and the aftermarket practices.
  • Roles of other key stakeholders:  Agencies, Regulatory bodies, international associations, alphabet organizations, capital providers.


Claude Lauzon
Corporate Vice-President, Sales and Strategic development, CEL Aerospace

Claude Lauzon, B.Eng. (Ecole Polytechnique), M.Sc. (Caltech), MBA (HEC) has worked for over 25 years in the Aerospace industry in Business Unit leadership positions including international business development, market analysis, strategic planning, product strategy, and the aftermarket. Claude has in-depth knowledge, relationships and practice in the Aerospace Industry, OEM, Products, Services and MRO and led teams in Strategy, Marketing, win-win customer and partner relationships and Operations. Mr. Lauzon worked as an executive for Pratt & Whitney Canada, CAE Inc. and was also Vice-President for Pratt & Whitney (USA) at Airbus in Toulouse, France. Mr. Lauzon currently teaches Aerospace Business & Strategy at McGill/ETS Centre for Aerospace Professional Education, as well as Strategic Management to MBA students at HEC Montréal.

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5-7 p.m.


Tuesday, May 30, 9 - 5 p.m.

Session 2:  Program Management in Aerospace

  • Program and project management (PM) context Versus Product management
  • PM processes, including effective management of project scope, risk, schedule, cost, quality, communication, HR, stakeholders and integration.
  • Quality improvement programs
  • PM tools, leadership, pitfalls, project phases and gating
  • The Project Management Office


Peter Rosenthal
Industrial Technology Advisor
National Research Council Canada, Industrial Research Assistance Program

Peter Rosenthal holds a Bachelor of Mechanical Engineering degree from McGill University and an M.B.A. from The John Molson School of Business, and is a member of the Ordre des ingénieurs du Québec.

He started his career in 1990 working as a Mechanical Design Engineer in avionics design and development. He has since held positions in Project Engineering, Program and Product Management, responsible for multi-million dollar development and manufacturing programs in the Aerospace industry.

He is a certified six sigma black belt and was nominated for the distinguished teaching award while working as a part time instructor at the John Molson School of business.

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Wednesday, May 31, 9 - 5 p.m.

Session 3:  Aircraft & System Certification

  • History of Certification, ICAO, certification context, terminology and responsibilities
  • Airworthiness Regulations, Standards, Advisory Circulars and Technical Standard Orders
  • Certification process and plans. Compliance and exceptions
  • A generic case analysis


Maxence Vandevivere
Flight Operations and Avionics Engineer
Centre Technologique en Aérospatiale

He started his career as production engineer for Thales Avionics. Following his graduation in Business Management in 2001, he moved to Canada to lead the partnership between Esterel Technologies and Engenuity, aiming to develop the SCADE/SCADE display business in North America. His 10 years of key contribution to SCADE's deployment at PWC opened the doors for a 2-year contract in gas turbine simulation. He then moved to Marinvent’s Piaggio Avanti where he learned flight test techniques and flight operations.

Since November 2015 he has been leading Avionics and Flight operation groups at CTA. He also manages the OPAIR program.

An instrument rated multi-engine flight instructor, Maxence also teaches graduate courses at ETS. He holds an MBA from HEC Montreal.

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Thursday, June 1, 9 - 5 p.m.

Session 4:  Operational Excellence in Aerospace

  • Introduction to operational excellence in aerospace.
  • Examples of Bombardier Achieving Excellence Systems (AES).
  • Developing a system structure.
  • Balance scorecard. 
  • Training and culture.
  • Integrating the different tools in daily continuous improvement journey: PDCA, 5S, VSM, Root cause analysis, Visual Management, Andon, Kanban, TPM.
  • Sustaining business alignment and governance.


Normand Sawyer
Managing Partner, Operational Excellence
Axella Consulting

Mr. Sawyer is the co-founder of Axella Consulting, specialized in developing continuous improvement solutions to help customers optimize their operations and accelerate their growth.

Previously, he was Director for the Bombardier Aerospace Integrated Continuous Improvement System AES (Achieving Excellence System), where he supported the deployment of AES practices in New Aircraft Programs C-Series, Learjet 85 and Global 7000-8000. He joined Bombardier Aerospace in 2013 after being with Pratt & Whitney Canada, where he served as Global Manager, ACE program.

His experience in aerospace includes global companies such as Bombardier, Pratt & Whitney, Embraer and their supply chain such as Chromalloy, Meggitt, WSK and others.

Normand is a senior operational excellence expert with a proven track record of optimizing operational performance. He collaborates with leadership teams to improve key performance indicators in both manufacturing and business-process-oriented environments.

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Friday, June 2, 9 - 12 p.m.

Session 5:  Managing a Complex Supply Chain in a Competitive Environment

  • Suppliers
  • Corporate social responsibility
  • Competitiveness
  • Risk management
  • Manufacturing strategy
  • Integration
  • Performance management
  • Partnership
  • New program execution
  • Globalization
  • Selection process
  • Offsets
  • Engagement
  • Market access


Nancy Barber
Vice-President, Program Management
Global 7000/8000 Program
Bombardier Business Aircraft

In April 2016, Nancy Barber was appointed Vice President, Program Management, Global 7000/8000 Program. She is responsible for the proactive management of program milestones and cost commitments. Prior to this role, she held the position of Senior Director, Development Program Procurement and Supplier Readiness for the Global 7000/8000 Program. She has also led the Procurement teams responsible for new aircraft programs, including the C Series and derivative programs for Business Aircraft.

Ms. Barber joined the company in 1998. She held several key position with increasing responsibility, including Production, Quality, Customer Delivery Centre, In-Service Supplier Management and Supply Chain.

She graduated with an Honours Bachelor of Arts from the University of Waterloo, and is published in the Journal of Sport Management.

Ms. Barber is based in Toronto, Canada.

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1:30 - 3:30 p.m.


FULL – registration for the visit is closed

4 - 6 p.m.