This workshop focuses on how to deal with difficult human interactions. While people who work with the public often have to interact with “difficult customers” (from the dissatisfied to the angry, or even verbally abusive clients), this workshop can help anyone who often feels overwhelmed by the frustration or anger of others.
Time: 9:00 am - 5:00 pm
Location: 688 Sherbrooke Street West
Fee: $545 CAD plus applicable taxes