Communicating for results
The concept of cultural competence is increasingly recognized as one of the most critical skills required to effectively manage the differences generated by globalization and diversity in the workplace. The Winters Group has defined cultural competence as “a continuous learning process to develop knowledge, appreciation, acceptance and skills to be able to discern cultural patterns in your own and other cultures and be able to effectively incorporate several different world views into problem-solving, decision-making and conflict resolution.”
Communication breakdowns are often cited as a source of frustration, at work or at home. Improving communication skills can lead to increases in work or life satisfaction, as well as to the attainment of professional or personal goals. While introspection and analysis can help us understand some of the issues that come between us and other people, developing and applying practical communication tips and techniques can produce surprisingly effective results.