For the Easter holiday, the ICS office is closed Friday, April 6, and Monday, April 9, 2007. During this period, Customer Support telephone and email services will be unavailable from 5 p.m., Thursday, April 5, until 8 a.m., Tuesday, April 10, 2007.
Please note that the problem of last week (Thursday, March 29, 2007) preventing staff from accessing their Exchange email with Outlook Web Access (OWA) through the McGill Portal has been resolved.
Please note that due to technical problems, email sent to email@example.com and firstname.lastname@example.org was bounced back to their original senders for some Exchange users (not students) on Wednesday, March 28, 2007, from approximately 15h00 to 18h30, at which point all mail delivery into and out of the University using the NCS email servers was stopped, queued and then delivered once the system was restored at 20h30. Mail within Exchange continued to work normally during this period.
A resulting problem from yesterday's email delivery problem has occurred. Staff who access their Exchange email through the Portal will have to log into Webmail and not Outlook Web Access (OWA). This problem will be resolved shortly.
Please note that the McGill University Central Software Distribution Site (ELMS e-academy) will be unavailable for about two (2) hours on Saturday, March 31, 2007, sometime between 07h00 and 24h00, due to an upgrade.
On Election Day, Monday, March 26, Customer Support walk-in will be unavailable when the ICS office closes at 4 p.m. Limited telephone and email support will be available until 5 p.m.
Please note that there will be a slowdown in network service (1 Gbps down to 155 Mbps) at Macdonald campus on Saturday, March 24, 2007 (tomorrow), between 18h00 and 19h00, due to system maintenance.
The McGill e-payment service for processing all Internet-based credit card payments, such as those associated with applications for admission to McGill or McGill-licensed software (ELMS), will be unavailable Thursday, March 22, from 5:30 am to 6:30 am.
Please note that the McGill University Central Software Distribution Site (ELMS e-academy) will be unavailable on Tuesday, March 20, 2007, from 18h00 to 20h00, due to an upgrade.
Please be aware that due to the Daylight Saving Time change, if you used your BlackBerry device to book a meeting or set up an appointment between Sunday, March 11, at 3:00 a.m. and Monday, March 12, at 11:00 a.m., these items will appear one hour later on Outlook.
Please note that telephone and network service will be unavailable at 1555 Peel (Cours Mont-Royal) from Tuesday, March 13, 2007, at 19h00 (tonight) to Wednesday, March 14, 2007, at 06h00, due to a power shutdown by the building owner.
Please note that the Anti-Spam Quarantine Web site (https://yourspam.mcgill.ca) will be unavailable on Thursday, March 15, 2007, from 06h00 to 06h30, due to a system upgrade. Email delivery is not affected and will continue to function.
Early this morning, Daylight Saving Time (DST) began when clocks moved ahead one hour. Microsoft Outlook users are advised to continue to pay extra attention to meetings and appointments scheduled between March 11 and April 1, 2007. Over the next three weeks, users of calendaring or other date/time-reliant software should also be conscious of potential problems caused by today's time change.