IT Services news
May 23, 8:45am - update: We are currently addressing some issues with the /channels website. Most functionality has now been restored. Work is still underway on the tag-based listings normally found on this site. We expect to restore the site to full service in the near future. ----------------------------- 11:50am - update: It appears that only the display of listings and feeds on the /channels site and myMcGill portal is impacted.
An email is currently circulating with the subject: "Dear McGill Email User !" and sent from: "Webmaster [firstname.lastname@example.org]". If you have received this email please DELETE it - do not reply to the email.
An email is currently circulating with the subject: "WEBNEWS EMAIL ACCOUNT UPDATE" and sent from: "McGill University Team [email@example.com]". If you have received this email please DELETE it - do not click on the link. This is a phishing attempt and does not come from McGill IT Services. Below is the full text of the email, but without the dangerous link.
The uPrint service will be unavailable due to an upgrade lasting approximately 9 hours, starting on Friday, May 3 at 9pm and ending on Saturday, May 4 at 6am. Any print jobs submitted before the service shut down will stay in the queue for a period of 48 hours and will be available for printing once the system is back up.
IT Customer Services (ICS) will permanently close its Laptop Repair Service effective April 30, 2013. The cost of operating this service has made it difficult to sustain, particularly within the context of the University’s current fiscal situation. ICS will honour any repair requests received by April 30, 2013, but will not accept new requests after that date. For laptops acquired under an IT Services Procurement Program that require warranty service, ICS will arrange for your laptop to be sent to an external authorized service provider for diagnosis and repair.
The new-generation BlackBerry device (Z10 and others) can retrieve your McGill email by synchronizing using ActiveSync. Please see the related link for more information.
To limit the damage done to the reputation of the mailbox owner and McGill by accounts that have been compromised, IT Services is now applying a quota on the number of email items sent within a 24 hour period. Each recipient listed in the To, Cc or Bcc fields is counted as a separate item, whereas an email sent to a group or LISTSERV is only counted as one item. If you need to have the quota increased, contact ICS Service Desk.
Available in Minerva -- (For students) 2012 Tuition tax receipts in the Student Accounts Menu. (For employees) 2012 T4 and Relevé 1 tax receipts on the Employee Menu > Tax Slips Menu. To print:Log into Minerva directly at http://www.mcgill.ca/minerva, access and print the slips. Accessing Minerva through myMcGill portal will give unsatisfactory printing results.
For devices using iOS 6.1, Apple suggests this software update: http://support.apple.com/kb/DL1639, now available on the Apple site for those who wish to use it. Original announcement, February 12: A known issue between Exchange 2010 server and devices using iOS 6.1 can cause performance issues affecting both McGill’s Exchange servers and individual iPads and iPhones using iOS 6.1. Problems reported for individual iOS 6.1 users at McGill and other institutions
As you may know, in March 2012, McGill launched its new myCourses learning management system, and we have now successfully delivered both Summer and Fall 2012 terms in the new system. As of January 31, 2013, we will begin to phase out the old WebCT system, given that the vendor will no longer support it.
IT Services is now offering a new antivirus and online threat protection software: Titanium Internet Security for Mac, available for all Mac operating systems from OS X 10.5.8 and up. This includes the latest version of Mac OS X 10.8. In addition to basic features such as protection from viruses, spyware, and malware, it can protect you from phishing scams, block / warn you about unsafe websites or links, and has customizable parental controls so you can restrict children’s Internet access.
IT Services is launching a new Channels system to post and distribute News and Events across the McGill Web Management System (WMS). As of 7:00 am on Monday, September 3, the old McGill Channels system will be closed and all existing Channels listings will be migrated into the new system, which will be available in the WMS on Tuesday, September 4. Read the full announcement for details.
You may lose your Internet service Monday unless you do a quick check of your computer for a DNS Changer malware that could have infected your machine more than a year ago. You may not even know that your computer has been infected, although you may be experiencing slower Web surfing and your antivirus software may be disabled.
An email is currently circulating with the Subject: "Verify Your McGill Webmail Immediately" and sent From: "McGill Helpdesk". If you have received this email please DELETE it - do not click on the link. This is a phishing attempt and does not come from McGill IT Services. Our help desk is called the ICS Service Desk.
A non-email form of phishing attack is being launched at education institutions. Victims are sent a physical (snail) mail, not email, indicating a possible security issue they should be aware of. Details are supposedly included on an enclosed DVD. If you receive such a DVD, DO NOT insert it into your computer. Report the incident to firstname.lastname@example.org immediately.